Automotive Service Advisor: Lead Repairs & Customer Success

Greenway Automotive Group; Jacksonville (FL); Vor Ort; USD 38.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Employee Purchase and Service Discount

Paid Vacation

Full benefits options (Medical, Dental

401(k) Retirement Savings Plan

State of the Art Facility

Zusammenfassung

Greenway Kia at The Avenues in Jacksonville, FL is seeking experienced automotive Service Advisors to join our team. You will identify problems, gather warranty information, and draft repair orders while delivering outstanding customer service.

The ideal candidate has dealership Service Advisor experience, a valid driver's license, and Reynolds & Reynolds familiarity is preferred. We offer competitive pay, employee discounts, paid vacation and full benefits, plus 401(k) retirement, with a

Qualifikationen

• One year of dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license in good standing.

Aufgaben

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery for customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Kenntnisse

Dealership service advisor experience

Customer satisfaction focus

Reynolds & Reynolds experience

Tools

Reynolds & Reynolds

Jobbeschreibung

Greenway Kia at The Avenues in Jacksonville, FL is seeking experienced automotive Service Advisors to join our team. You will identify problems, gather warranty information, and draft repair orders while delivering outstanding customer service.

The ideal candidate has dealership Service Advisor experience, a valid driver's license, and Reynolds & Reynolds familiarity is preferred. We offer competitive pay, employee discounts, paid vacation and full benefits, plus 401(k) retirement, with a