Greenville Area Sales Leader - Retail Growth & Service

Dillard's; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Dillard's in Greenville, SC, seeks an Area Sales Manager to lead sales performance and customer experience across departments. You will oversee floor operations, scheduling, goal setting, and KPI tracking while coaching sales staff in product knowledge and customer service standards.

You will also manage visual merchandising, collaborate on promotions with store and corporate teams, and analyze sales data to identify growth opportunities.

Qualifications

• Leadership and team management experience with coaching and performance feedback.
• Strong retail sales and customer service skills for positive in-store experiences.
• Merchandising and inventory management including stock levels and displays.
• Solid analytical skills to interpret sales reports, set goals, and prioritize tasks.
• Excellent verbal and written communication across associates and cross-functional partners.
• Ability to work on-site with a flexible schedule including nights, weekends and holidays.
• Prior supervisory experience in retail or related customer-facing roles preferred.
• Degree in business/retail-related field is beneficial but not required.

Responsibilities

• Lead sales performance and customer experience across assigned departments.
• Oversee daily floor operations including scheduling, goal setting, and KPI tracking.
• Coach and train sales associates in product knowledge, selling techniques, and service standards.
• Manage visual merchandising and stock presentation; coordinate promotions with store and corporate teams.
• Address customer concerns to ensure satisfaction and loyalty; analyze sales data to identify growth opportunities.
• Develop and implement strategies aligned with Dillard’s brand and service expectations.

Skills

Leadership & team management

Retail sales & customer service

Merchandising & inventory management

Analytical & organizational skills

Verbal & written communication

On-site availability

Supervisory experience

Education helpful (business/retail)

Education

Associate or bachelor’s degree in business/retail management

Job description

Dillard's in Greenville, SC, seeks an Area Sales Manager to lead sales performance and customer experience across departments. You will oversee floor operations, scheduling, goal setting, and KPI tracking while coaching sales staff in product knowledge and customer service standards.

You will also manage visual merchandising, collaborate on promotions with store and corporate teams, and analyze sales data to identify growth opportunities.