Area Sales Manager

Dillard's; Winston-Salem (NC); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Dillard's in Greenville, SC, seeks an Area Sales Manager to lead sales performance and customer experience across departments. You will oversee floor operations, scheduling, goal setting, and KPI tracking while coaching sales staff in product knowledge and customer service standards.

You will also manage visual merchandising, collaborate on promotions with store and corporate teams, and analyze sales data to identify growth opportunities.

Formación

• Leadership and team management experience with coaching and performance feedback.
• Strong retail sales and customer service skills for positive in-store experiences.
• Merchandising and inventory management including stock levels and displays.
• Solid analytical skills to interpret sales reports, set goals, and prioritize tasks.
• Excellent verbal and written communication across associates and cross-functional partners.
• Ability to work on-site with a flexible schedule including nights, weekends and holidays.
• Prior supervisory experience in retail or related customer-facing roles preferred.
• Degree in business/retail-related field is beneficial but not required.

Responsabilidades

• Lead sales performance and customer experience across assigned departments.
• Oversee daily floor operations including scheduling, goal setting, and KPI tracking.
• Coach and train sales associates in product knowledge, selling techniques, and service standards.
• Manage visual merchandising and stock presentation; coordinate promotions with store and corporate teams.
• Address customer concerns to ensure satisfaction and loyalty; analyze sales data to identify growth opportunities.
• Develop and implement strategies aligned with Dillard’s brand and service expectations.

Conocimientos

Leadership & team management

Retail sales & customer service

Merchandising & inventory management

Analytical & organizational skills

Verbal & written communication

On-site availability

Supervisory experience

Education helpful (business/retail)

Educación

Associate or bachelor’s degree in business/retail management

Descripción del empleo

Company Description

Dillard's, Inc. is one of the nation’s largest fashion apparel and home furnishings retailers, with annual revenues exceeding $6.1 billion. The company is committed to delivering strong fashion and value by offering a broad selection of apparel and home products supported by exceptional customer care. Dillard’s stores feature merchandise from both well-known national brands and exclusive brand sources. The company operates nearly 300 locations across 29 states, all under the Dillard’s nameplate, providing significant opportunities for growth and advancement. Team members join a retail organization focused on quality, service, and an elevated shopping experience.

Role Description

The Area Sales Manager is a full-time, on-site role based in Greenville, SC, responsible for leading sales performance and customer experience across assigned departments. This role oversees daily floor operations, including scheduling, sales goal setting, and monitoring key performance metrics. The Area Sales Manager coaches and supports sales associates, providing on-the-job training in product knowledge, selling techniques, and customer service standards. Responsibilities include managing visual merchandising and stock presentation, partnering with store and corporate teams on promotions, and addressing customer concerns to ensure satisfaction and loyalty. The role also involves analyzing sales data, identifying opportunities for growth, and implementing strategies that drive revenue and align with Dillard’s brand and service expectations.

Qualifications

• Demonstrated leadership and team management skills, including coaching, performance feedback, and motivating sales teams.
• Strong retail sales and customer service skills, with the ability to build relationships, resolve issues, and create a positive in-store experience.
• Experience with merchandising and inventory management, including organizing product displays and maintaining stock levels.
• Solid analytical and organizational skills, with the ability to interpret sales reports, set goals, and prioritize tasks in a fast-paced environment.
• Effective verbal and written communication skills, including collaborating with associates, management, and cross-functional partners.
• Ability to work on-site with a flexible schedule, including days, evenings, weekends, and holidays as business needs require.
• Prior supervisory experience in retail or a related customer-facing environment preferred.
• Associate or bachelor’s degree in business, retail management, or a related field is beneficial but not required.