Area Sales Manager

Dillard's; High Point (NC); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Dillard's, Inc. is seeking an Area Sales Manager to lead sales performance and customer experience on-site in Greenville, SC. This role supervises floor operations, schedules, and KPI tracking while coaching sales staff and ensuring product knowledge and service standards.

You will work with merchandising and stock presentation, coordinate with store and corporate teams on promotions, and drive revenue while maintaining guest satisfaction and loyalty.

Formación

• Demonstrated leadership and team management skills in retail.
• Strong retail sales and customer service abilities.
• Experience with merchandising and stock management.
• Analytical and organizational abilities with sales data.
• Excellent verbal and written communication skills.
• On-site work with a flexible schedule (days/evenings/weekends/holidays).
• Supervisory experience in a retail or customer-facing environment.

Responsabilidades

• Lead sales performance and customer experience across departments.
• Oversee daily floor operations, scheduling, and KPI monitoring.
• Coach and train sales associates on product knowledge and service standards.
• Manage visual merchandising and stock presentation in-store.
• Partner with store and corporate teams on promotions and initiatives.
• Address customer concerns to ensure satisfaction and loyalty.
• Analyze sales data and develop growth strategies aligned with brand.

Conocimientos

Leadership

Retail sales

Customer service

Merchandising

Inventory management

Analytics

Communication

Supervisory experience

Educación

Associate or bachelor’s degree in business or retail management (beneficial)

Descripción del empleo

Company Description

Dillard's, Inc. is one of the nation’s largest fashion apparel and home furnishings retailers, with annual revenues exceeding $6.1 billion. The company is committed to delivering strong fashion and value by offering a broad selection of apparel and home products supported by exceptional customer care. Dillard’s stores feature merchandise from both well-known national brands and exclusive brand sources. The company operates nearly 300 locations across 29 states, all under the Dillard’s nameplate, providing significant opportunities for growth and advancement. Team members join a retail organization focused on quality, service, and an elevated shopping experience.

Role Description

The Area Sales Manager is a full-time, on-site role based in Greenville, SC, responsible for leading sales performance and customer experience across assigned departments. This role oversees daily floor operations, including scheduling, sales goal setting, and monitoring key performance metrics. The Area Sales Manager coaches and supports sales associates, providing on-the-job training in product knowledge, selling techniques, and customer service standards. Responsibilities include managing visual merchandising and stock presentation, partnering with store and corporate teams on promotions, and addressing customer concerns to ensure satisfaction and loyalty. The role also involves analyzing sales data, identifying opportunities for growth, and implementing strategies that drive revenue and align with Dillard’s brand and service expectations.

Qualifications

• Demonstrated leadership and team management skills, including coaching, performance feedback, and motivating sales teams.
• Strong retail sales and customer service skills, with the ability to build relationships, resolve issues, and create a positive in-store experience.
• Experience with merchandising and inventory management, including organizing product displays and maintaining stock levels.
• Solid analytical and organizational skills, with the ability to interpret sales reports, set goals, and prioritize tasks in a fast-paced environment.
• Effective verbal and written communication skills, including collaborating with associates, management, and cross-functional partners.
• Ability to work on-site with a flexible schedule, including days, evenings, weekends, and holidays as business needs require.
• Prior supervisory experience in retail or a related customer-facing environment preferred.
• Associate or bachelor’s degree in business, retail management, or a related field is beneficial but not required.