Grayson 911 Dispatcher — Calm, Precise Emergency Comm

Emergency Telecommunicator Services; Grayson (KY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Grayson, KY seeks a 911 dispatcher to connect callers with responders and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching appropriate units while maintaining confidential information and accurate records. Some agencies may require prior emergency communications experience or certifications.

Qualifications

• High school diploma or GED commonly required; some agencies seek experience or current certifications.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience.
• Typing, listening, clear speech, basic computer skills, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Grayson, KY seeks a 911 dispatcher to connect callers with responders and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching appropriate units while maintaining confidential information and accurate records. Some agencies may require prior emergency communications experience or certifications.