Emergency Medical Dispatcher: 24/7 Critical Call Center Pro

Emergency Telecommunicator Services; Grayson (KY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Grayson, KY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities using approved protocols. The role may require shift work, overtime, and compliance with medical oversight.

Qualifications include a high school diploma, Emergency Medical Dispatcher certification, CPR certification, and completing mandated trainings. Experience in emergency communications is preferred.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification required/strongly preferred.
• CPR certification required; additional coursework may be required.

Responsibilities

• Receive and process emergency medical calls.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and symptoms.
• Determine priority using the dispatcher system and protocols.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions to callers.
• Document call details and participate in quality reviews.

Skills

Communication skills

Stress management

Active listening

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Grayson, KY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities using approved protocols. The role may require shift work, overtime, and compliance with medical oversight.

Qualifications include a high school diploma, Emergency Medical Dispatcher certification, CPR certification, and completing mandated trainings. Experience in emergency communications is preferred.