Graves Video Monitoring Specialist

Becklar Monitoring; Ogden (UT); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Fully paid training

Starting pay of $17.50 per hour

Free mental health assistance

401(k) with company match

Tuition reimbursement

Growth opportunities

Company events

Work-life balance

Job summary

A video monitoring company in Ogden, UT is seeking a Monitoring Specialist to process video alarms and provide detailed information via ticketing systems. Candidates should have customer service experience and strong attention to detail. The company offers comprehensive training and competitive pay starting at $17.50 per hour, alongside various benefits such as mental health assistance and tuition reimbursement.

Qualifications

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service experience

Attention to detail

English language proficiency

Technology efficiency

Job description

Overview

Graves Video Monitoring Specialist — Becklar Monitoring (Ogden, UT). This position is in-office.

Becklar Video Monitoring monitors state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are the first line of defense to process video alarms in an accurate and timely manner with detailed information through our ticketing system. Becklar cares about our team members and subscribers, and we value Fun, Innovation, Relationships, Service, and Teamwork.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Qualifications

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.

Preferred Experience (Not Required)

• 1 year of phone customer service.
• Minimum of 16-29 hours per week.
• 1 year of security experience.
• Bilingual is a plus.

Benefits & Perks

• Fully paid, hands-on training.
• Starting pay of $17.50 per hour with opportunity to grow.
• Free mental health assistance for you and your family.
• Great 401(k) with company match.
• Tuition reimbursement and continued learning opportunities.
• Growth opportunities; no sales or surveys.
• Fun team, company events, work-life balance, weekly pay, and more.

Equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.