Graves CS Team Operator

Becklar Monitoring; Rexburg (ID); On-site; USD 19,975 - 22,041; Part time

Job summary

A growing alarm monitoring company in Rexburg, Idaho is seeking part-time operators to process alarm signals and manage emergencies. Candidates should be at least 18 years old with a high school diploma or GED. Prior customer service experience is preferred. You must be willing to work weekends and holidays, and pass a drug test and background check. Join the team to help protect lives and property.

Qualifications

• Must be 18 years or older.
• Ability to pass a drug test and background check.
• Willingness to work weekends and holidays.

Responsibilities

• Process alarm signals quickly and accurately.
• Dispatch authorities during emergencies.
• Document all responses on the computer.
• Engage in ongoing training opportunities.

Skills

Customer service experience

Typing speed of 40 wpm

Education

High school diploma or GED

Job description

Overview

Becklar is one of the fastest-growing alarm monitoring companies in the nation, located in Rexburg, Idaho near BYU-Idaho. Our mission is to save lives, protect property, and inspire peace of mind everyday by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!

Pay

Base pay range: $14.50/hr - $16.00/hr

What You\'ll Do

• Process alarm signals quickly, accurately and professionally while managing stressful situations.


• Dispatch the proper authorities to subscribers\' locations in emergencies, verify that help is on the way, and notify responsible parties.


• Assist our alarm company partners with alarm system tests to ensure subscriber\'s alarms are working properly.


• Accurately document all responses for the alarm on the computer.


• Learn and use new software to complete multiple tasks.


• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Qualifications

• Must be 18 years of age or older with a high school diploma or GED.


• Prior customer service experience preferred.


• Ability to type a minimum of 40 wpm.


• We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work every other weekend (Saturday and Sunday). You also must be willing to work holidays.


• Must be able to work the shift you are assigned to when hired for at least 6 months.


• Ability to make a 6 month commitment to work here.


• Must be able to pass a 2 week fully-paid training class.


• Must be able to pass a pre-employment drug test and background check.

AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Security and Investigations