Video Monitoring Specialist - Afternoon/over-night

Armstrongs; Hagerstown (MD); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Fully paid training

Overnight shift pay

Mental health support

401(k) with company match

Tuition reimbursement

Growth opportunities

No sales or surveys

Weekly pay

Job summary

Becklar offers a SMART Critical Event Protection platform and is seeking a responsive customer service professional to support video alarm processing during overnight shifts in Maryland area. You'll learn the software, handle tickets with detail, and help protect people and property.

Starting pay is 16.50 per hour, with overnight start at 17.50, and a focus on training, growth, and flexible times. No sales, just support and safety with strong team collaboration.

Qualifications

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.
• Minimum of 16 working hours per week.
• Shift (10pm-7am) but we are flexible with start and end times.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service

Attention to detail

English proficiency

Typing

Technology savvy

Job description

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response-designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Reasons You’ll Love Working Here:

• Fully paid, hands‑on training - we’ll teach you everything you need to know for the job.

• Starting pay : 16.50 /hr , Overnight shift starting at 17.50

• Free mental health assistance for you and your family

• Great 401(k) retirement plan with company match

• Competitive tuition reimbursement and continued learning opportunities

• TONS of growth opportunities

• NO SALES or Surveys, just helping people and protecting property!

• A FUN team, company parties, work-life balance, weekly pay days, and more!

What You’ll Do:

• Process video alarm signals quickly, accurately and professionally

• Provide a high level of detail through the ticketing process

• Learn and use new software to complete multiple tasks

What We’re Looking for?:

• 1+ year of customer service experience strongly preferred

• Strong attention to detail is a must

• Must be able to type, write, and speak English

• Must be able to use technology efficiently for an extended amount of time

• Minimum of 16 working hours per week

• Shift (10pm-7am) but we are flexible with start and end times

Preferred Experience (but not required)

• 1 Year of phone customer service
• 1 Year of security experience
• Bilingual is a plus
• We are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end times

Eyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

What’s in it for you?

At Becklar, we're driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a snapshot of what we offer:

• Competitive compensation and opportunities to share in our success

• Comprehensive health benefit plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave designed to support all parents and caregivers

• Wellbeing and lifestyle perks to support personal growth, connection, and balance

• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.