Graphic Solutions Support & Project Lead

Adcolor, Inc.; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Adcolor, Inc. in Kentucky seeks a detail-oriented customer service coordinator to manage quotes and oversee projects from start to finish. You will ensure timely communication with customers and guide orders through production.

This role operates in a professional office setting within a print production facility, requiring familiarity with Microsoft Office and basic project tracking. Strong communication and organizational skills are essential.

Qualifications

• 1-3 years of customer service experience including managing projects, preferably in the graphics space.
• Proven record of attention to detail, efficient communication and organizational skills and problem solving.
• Proficient in the Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
• Experience working in an ordering or project tracking software

Responsibilities

• Process quote requests from the sales team.
• Transition quote to an order in our system upon customer approval.
• Send art proofs to customers for approval and notify when orders are completed.
• Manage jobs and projects from start to finish and check progress.
• Track projects and assist with installation or shipping tasks.
• Maintain knowledge of our products, materials, and service offerings.
• Maintain knowledge of industries we serve and order history.
• Communicate with customers professionally with urgency and keep them updated on orders

Skills

Customer service

Project management

Attention to detail

Communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Adcolor, Inc. in Kentucky seeks a detail-oriented customer service coordinator to manage quotes and oversee projects from start to finish. You will ensure timely communication with customers and guide orders through production.

This role operates in a professional office setting within a print production facility, requiring familiarity with Microsoft Office and basic project tracking. Strong communication and organizational skills are essential.