Grand Valley State University

West Michigan Hispanic Chamber of Commerce; Grand Rapids (MI); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Retirement contributions

Wellness resources

Tuition waiver

Job summary

Grand Valley State University in Grand Rapids, MI seeks an Assistant Technology Specialist Manager to provide multimedia technology support for faculty, staff, and students during simulation events, troubleshoot hardware and software, and help manage simulation systems.

The role involves preparing equipment, assisting with video capture, conducting training, maintaining inventory, and ensuring data confidentiality, with flexible hours to accommodate evening events and occasional travel.

Qualifications

• Associate's degree required.
• Outstanding communication, organizational, attention to detail, and interpersonal skills.
• Experience with Information Technology (IT) systems.
• Proficient in Microsoft Office Suite; ability to learn new software.
• Demonstrated ability to manage multiple demands and adapt to challenging situations.
• Ability to maintain positive intercultural and interpersonal relationships.
• Schedule flexibility is required due to event times.

Responsibilities

• Assist multimedia technology support for faculty, staff, and students during simulation events.
• Troubleshoot hardware, software, and simulation equipment failures.
• Support setting up, resetting, storing, and providing technical support for simulation systems.
• Prepare and maintain equipment and materials for simulation learning.
• Support digital media use, web stream creation, content distribution, and data backup.
• Record and edit videos for faculty.
• Conduct workshops and training sessions on simulation multimedia technology and video capture.
• Maintain inventory of multimedia supplies and equipment.
• Ensure data confidentiality and security of recorded simulation content.
• Support policy development aligned with the Simulation Center's mission and plan.
• Pursue professional development opportunities.
• Assist the Simulation team during simulated educational scenarios including patient simulator upkeep, programming, and operation.

Skills

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Team player

IT systems experience

Microsoft Office Suite

Capacity to learn new software

Judgement

Attendance reliability

Intercultural relationships

Flexibility

Education

Associate's degree

Bachelor's degree

Job description

Assistant Technology Specialist Manager

Grand Rapids, MI (Health Campus)

Full Time

R105041

JOB CLASSIFICATION & BENEFITS

Minimum starting salary of $51,390; commensurate with experience

Comprehensive benefits package includes medical, vision, dental, and life insurance, generous employer retirement contributions, wellness resources, and tuition waiver, effective on the date of hire.

PRIMARY DUTIES

• Assists in providing multimedia technology support for faculty, staff, and students specific to simulation events.
• Assist with troubleshooting hardware and software issues and simulation equipment failures.
• Assist the Multimedia Manager in setting up, resetting, storing, and providing technical support for simulation systems.
• Prepares and maintains equipment, media, computers, and materials related to simulation learning.
• Supports digital media use, web stream creation, content distribution, data backup, and troubleshooting.
• Records and edits videos for faculty.
• Works with the Multimedia Manager to conduct workshops and training sessions for faculty and staff on simulation multimedia technology and the video capture system.
• Monitors and maintains inventory of multimedia supplies and equipment by keeping inventory management system up to date.
• Ensures data confidentiality and security of recorded simulation content.
• Support the development and implementation of policies, procedures, and best practices consistent with the Simulation Center mission, vision, values and strategic plan.
• Actively seek professional development opportunities.
• Supports the Simulation team during simulated educational scenarios when needed including patient simulator upkeep, programming, and operation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Associate's degree.
• Outstanding communication, organizational, attention to detail, and interpersonal skills and a team player.
• Experience with Information Technology (IT) systems.
• Proficient in Microsoft Office Suite with capacity to learn new software systems required.
• Demonstrated experience to successfully handle multiple demands efficiently.
• Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.
• Flexibility in schedule is required due to Simulation Center event times.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's degree.
• Database and multimedia maintenance and administration experience preferred.
• Two years of experience in simulation or technical services.
• Experience in higher education and simulation methodology preferred.
• Prior employment in a simulation center or healthcare education environment preferred.

WORKING CONDITIONS

• Standard hours: 7:00 AM - 4:00 PM; time flex based on events.
• Flex hours: 11:00 PM - 8:00 PM on days with evening events (approximately 1-2 days per week)
• If there is a Saturday event, a day off will be flexed during the following week, when feasible.

Normal office environment. Some travel may be required.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See http://www.gvsu.edu/equalopportunity/.

TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Additional Postings available from Grand Valley State University