Grand Seiko Sales Professional (1328)

Watches of Switzerland Group PLC; Massachusetts; On-site; USD 40,000 - 56,000; Full time

Job summary

Watches of Switzerland Group PLC is seeking a Grand Seiko Sales Professional for the Grand Seiko Boutique at Copley Place. You will engage clients with storytelling, share in-depth knowledge of timepieces, and deliver a memorable shopping experience in a luxury showroom.

The role emphasizes client service, relationship building, and team collaboration within a fast-paced luxury retail environment.

Qualifications

• 1 year of retail sales experience.
• Strong storytelling and client-service skills are required.
• Passion for timepieces and jewelry is highly valued.

Responsibilities

• Confidently present Grand Seiko products to clients with storytelling and technical detail.
• Build and develop a client base using the CRM system and relationship-building focus.
• Maintain product knowledge across brands, collections and showroom pieces.

Skills

Storytelling

Timepieces passion

Client service

Interpersonal skills

Organizational skills

Teamwork

Multitasking

MS Office

Education

High School Diploma

Job description

Grand Seiko Sales Professional

The Sales Professional makes the client's need their primary focus. They strive to establish client relationships, listening to clients to anticipate their needs and takes personal responsibility for the client's requests. The Sales Professional is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

This position is located in the Grand Seiko Boutique at Copley Place

Responsibilities

• Confidently present product to clients incorporating storytelling and technical detail while creating a hospitable atmosphere.
• Build, maintain and develop a clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Maintain a professional attitude at all times and conduct business with integrity.
• Comply with all Company guidelines, policies and procedures as outlined in all company publications.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client's needs.
• Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and delivers client repairs when required.
• Performs all the duties and responsibilities as assigned by management.

Physical Requirements

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Education

• High School Diploma

Experience

• 1 year retail sales experience

Skills And Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Excellent client service and selling skills.
• Excellent interpersonal and communication skills (verbal and written) Excellent organizational skills.
• Ability to work as a team.
• Able to multitask in a fast-paced environment.
• Computer literate (MS Office)