Grain Customer Service Specialist

Key Cooperative; Story City (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package (health, vision,

Dental insurance

401(k) and pension

Development opportunities

Family-work environment

Job summary

Key Cooperative in Story City, IA is hiring a Grain Customer Service Rep to join our team. You will work in a fast-paced setting handling inbound deliveries, managing walk-in and call-in traffic, and coordinating with other locations to deliver superior service to our member-owners.

This role requires a high school diploma or GED, a strong work ethic, and excellent customer relations skills. You may fill in at other locations as needed, contributing to a friendly, agriculture-focused team.

Qualifications

• High school diploma or GED required.
• Strong work ethic with attention to detail.
• Excellent customer relations skills.

Responsibilities

• Manage inbound and outbound shipments at Story City or other specified locations as required.
• Properly weigh and grade grain deliveries.
• Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
• Assist with producer grain accounting, settlements and customer orders at the specified location.
• Efficiently receive inbound deliveries, manage walk-in and call-in business.
• Promptly answer all phone calls, voicemails and electronic communication.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Key Cooperative in Story City, IA is hiring a Grain Customer Service Rep to join our team. You will work in a fast-paced setting handling inbound deliveries, managing walk-in and call-in traffic, and coordinating with other locations to deliver superior service to our member-owners.

This role requires a high school diploma or GED, a strong work ethic, and excellent customer relations skills. You may fill in at other locations as needed, contributing to a friendly, agriculture-focused team.