Grain Customer Service Representative

Key Cooperative; Story City (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package (health, vision,

Dental insurance

401(k) and pension

Development opportunities

Family-work environment

Job summary

Key Cooperative in Story City, IA is hiring a Grain Customer Service Rep to join our team. You will work in a fast-paced setting handling inbound deliveries, managing walk-in and call-in traffic, and coordinating with other locations to deliver superior service to our member-owners.

This role requires a high school diploma or GED, a strong work ethic, and excellent customer relations skills. You may fill in at other locations as needed, contributing to a friendly, agriculture-focused team.

Qualifications

• High school diploma or GED required.
• Strong work ethic with attention to detail.
• Excellent customer relations skills.

Responsibilities

• Manage inbound and outbound shipments at Story City or other specified locations as required.
• Properly weigh and grade grain deliveries.
• Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
• Assist with producer grain accounting, settlements and customer orders at the specified location.
• Efficiently receive inbound deliveries, manage walk-in and call-in business.
• Promptly answer all phone calls, voicemails and electronic communication.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they're committed to the success of our owners by delivering innovation, leadership, and performance. If you're looking for a place where you can grow and be proud of what you do each day - you can find this kind of career at Key Cooperative.

We are currently hiring a Grain Customer Service Rep to join our team in Story City, IA (10 miles north of Ames). In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic. All while working with other locations and employees to deliver superior customer experiences. You may also fill in as a CSR at other locations as needed.

We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans - 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.

This role is for you if you have:

• High school diploma or general education degree (GED)Ability to work longer hours as necessary.
• An outstanding work ethic with ability to pay attention to the details
• Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.

What you will be doing:

• Manage inbound and outbound shipments at Nevada or other specified locations as required.
• Properly weigh and grade grain deliveries.
• Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
• Assist with producer grain accounting, settlements and customer orders at the specified location.
• Efficiently receive inbound deliveries, manage walk-in and call-in business.
• Promptly answer all phone calls, voicemails and electronic communication.