Grain Customer Service Representative

Key Cooperative; Iowa, Northern (LA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401(k) and Pension

Development opportunities

Family-friendly workplace

Job summary

Key Cooperative in Story City, IA is hiring a Grain Customer Service Rep to join our team. In this fast-paced role, you’ll handle inbound deliveries, manage walk-in and call-in traffic, and collaborate with other locations to deliver superior customer experiences.

You’ll weigh and grade grain, assist with producer accounting and settlements, and respond promptly to calls and messages. We offer competitive compensation and a full benefits package including health, vision, and dental insurance,

Qualifications

• High school diploma or general education degree (GED).
• Ability to work longer hours as necessary.
• Outstanding work ethic with ability to pay attention to the details.
• Positive attitude with customers and employees while exhibiting good customer relations skills.

Responsibilities

• Manage inbound and outbound shipments at Nevada or other specified locations as required.
• Properly weigh and grade grain deliveries.
• Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
• Assist with producer grain accounting, settlements and customer orders at the specified location.
• Efficiently receive inbound deliveries, manage walk-in and call-in business.
• Promptly answer all phone calls, voicemails and electronic communication.

Skills

Customer service

Attention to detail

Work ethic

Communication

Education

High school diploma or GED

Job description

Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they're committed to the success of our owners by delivering innovation, leadership, and performance. If you're looking for a place where you can grow and be proud of what you do each day - you can find this kind of career at Key Cooperative.

We are currently hiring a Grain Customer Service Rep to join our team in Story City, IA (10 miles north of Ames). In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic. All while working with other locations and employees to deliver superior customer experiences. You may also fill in as a CSR at other locations as needed.

We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans - 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.

This role is for you if you have:

• High school diploma or general education degree (GED)Ability to work longer hours as necessary.
• An outstanding work ethic with ability to pay attention to the details
• Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.

What you will be doing:

• Manage inbound and outbound shipments at Nevada or other specified locations as required.
• Properly weigh and grade grain deliveries.
• Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
• Assist with producer grain accounting, settlements and customer orders at the specified location.
• Efficiently receive inbound deliveries, manage walk-in and call-in business.
• Promptly answer all phone calls, voicemails and electronic communication.