Graduate Studies Administrative Assistant II — Student Services

ucf; Orlando (FL); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, LifeInsurance

Flexible Spending

Employee Assistance Program

Paid time off

Retirement savings options

Employee discounts

Education assistance

Résumé du poste

The Administrative Assistant II at The University of Central Florida College of Graduate Studies will support the Office of Graduate Studies Student Services team by triaging phone calls, emails, and walk-ins. The role involves handling inquiries about academic services, progress, and graduation, and coordinating with evaluators and coordinators for complex issues.

They will manage sensitive student information for committees, assist with commencement tasks, and ensure timely responses.

Qualifications

• Handles triage of calls, emails and walk-ins with professional conduct.
• Keeps updated on graduate policies and student records, ensuring accuracy.

Responsabilités

• Primary contact for academic services, progress and graduation inquiries.
• Escalates complex issues to academic evaluators or coordinators as needed.
• Maintains a student call log and responds to the shared email inbox.
• Compiles and organizes sensitive student information for committees and review.
• Assists with commencement-related tasks and documentation.

Connaissances

Customer service

Communication

Time management

Formation

High school diploma or equivalent

Bachelor's degree (preferred)

Outils

PeopleSoft

Microsoft 365 / Office Online

Description du poste

The Administrative Assistant II at The University of Central Florida College of Graduate Studies will support the Office of Graduate Studies Student Services team by triaging phone calls, emails, and walk-ins. The role involves handling inquiries about academic services, progress, and graduation, and coordinating with evaluators and coordinators for complex issues.

They will manage sensitive student information for committees, assist with commencement tasks, and ensure timely responses.