Graduate Studies Administrative Specialist

University of Central Florida; Orlando, Northern (FL, KY); Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Education assistance

Paid time off

Retirement savings

Résumé du poste

The University of Central Florida is seeking an Administrative Assistant II to support the Office of Graduate Studies Student Services. You will triage phone calls, emails, and walk-ins, route inquiries to evaluators or coordinators, and assist with sensitive student information for committees and graduations.

Responsibilities include managing commencement-related tasks, logs, RSVPs, and on-site support for ceremonies, with a Monday–Friday schedule and a salary around the posted site rate.

Qualifications

• High School Diploma or equivalent with 2+ years of relevant experience.
• Experience triaging inquiries and providing accurate information.
• Familiarity with graduate policies and student records.

Responsabilités

• Primary contact for questions about academic services, progress, and graduation for students.
• Triages requests and routes to appropriate academic evaluators or coordinators.
• Maintains student call log and responds to shared email inquiries.
• Manages documents for commencement programs and RSVPs.
• Attends commencement ceremonies to assist with hooding and diploma distribution.

Connaissances

Phone triage

Customer service

Communication

Microsoft Office

Records management

Formation

High School Diploma or Equivalent

2+ years experience

Outils

PeopleSoft

Microsoft 365

Description du poste

The University of Central Florida is seeking an Administrative Assistant II to support the Office of Graduate Studies Student Services. You will triage phone calls, emails, and walk-ins, route inquiries to evaluators or coordinators, and assist with sensitive student information for committees and graduations.

Responsibilities include managing commencement-related tasks, logs, RSVPs, and on-site support for ceremonies, with a Monday–Friday schedule and a salary around the posted site rate.