Administrative Assistant II

University of Central Florida; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education assistance

Paid time off

Retirement savings

Job summary

The University of Central Florida is seeking an Administrative Assistant II to support the Office of Graduate Studies Student Services. You will triage phone calls, emails, and walk-ins, route inquiries to evaluators or coordinators, and assist with sensitive student information for committees and graduations.

Responsibilities include managing commencement-related tasks, logs, RSVPs, and on-site support for ceremonies, with a Monday–Friday schedule and a salary around the posted site rate.

Qualifications

• High School Diploma or equivalent with 2+ years of relevant experience.
• Experience triaging inquiries and providing accurate information.
• Familiarity with graduate policies and student records.

Responsibilities

• Primary contact for questions about academic services, progress, and graduation for students.
• Triages requests and routes to appropriate academic evaluators or coordinators.
• Maintains student call log and responds to shared email inquiries.
• Manages documents for commencement programs and RSVPs.
• Attends commencement ceremonies to assist with hooding and diploma distribution.

Skills

Phone triage

Customer service

Communication

Microsoft Office

Records management

Education

High School Diploma or Equivalent

2+ years experience

Tools

PeopleSoft

Microsoft 365

Job description

College of Graduate Studies:

The University of Central Florida College of Graduate Studies oversees, supports, and advocates for over 10,000 students across 200+ master’s, doctoral, specialist, and certificate programs. Within the College of Graduate Studies, the Department of Graduate Student Services supports all graduate students from enrollment to graduation by managing academic records, tracking degree progress, and processing milestones.

The Opportunity:

The Administrative Assistant II will work with the Office of Graduate Studies Student Services team, reporting to the manager. This position will provide support to the entire team by triaging phone calls, emails, and walk ins. The Administrative Assistant II will address questions and determine delegation if appropriate to an academic evaluator or coordinator for more in-depth inquiries; they will alert the manager or associate dean when a student has an emergency situation to address. This position will track, organize, and compile sensitive student information for the Appeals Committee, the Admissions and Standards Committee, and for Medical Withdrawals. The Administrative Assistant II will manage commencement-related requests and emails, perform commencement-related tasks such as compiling documents for the commencement program and RSVP list, and attend commencement to assist with the ceremonies.

Responsibilities:

• Primary contact for questions about academic services, academic progress, and graduation for students who walk in, call, or email the College of Graduate Studies.
• Utilize knowledge of graduate policy and student records to answer questions or elevate as applicable.
• Keep up with changes to graduate policy and how the updates impact student records.
• Work as a liaison with academic evaluators, coordinators, and other departments for complicated student issues and escalates emergency situations immediately to the manager or associate dean.
• Triage for proper routing of the different types of issues and how to provide the most effective customer service.
• Maintain a student call log and follow up as needed to make sure that all questions are answered in a timely manner.
• Manage the shared email address by responding to emails, filing emails into the proper location, and downloading documents as needed for review.
• Create dates/deadlines list for each semester and tracks deadlines accordingly.
• Assist with commencement-related activities, such as creating and checking commencement program lists, confirming hooding advisors, and confirming RSVPs.
• Attend commencement ceremonies to assist with the hooding ceremony and diploma cover distribution.
• Respond to student requests for medical withdrawals with the appropriate information and forms.
• Compile sensitive student information in an appropriate manner for the Admissions and Standards Committee, Appeals Committee, and manager for review.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience as an administrative assistant, preferably at a university.
• Experience with Peoplesoft.
• Experience with Microsoft Online Suite.
• Bachelor's degree.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Graduate Studies

Work Schedule

Monday - Friday 8:00AM - 5:00PM

Type of Appointment

Regular

Expected Salary

$17.64 to Negotiable

Job Posting End Date

10-17-2026-12-00-AM

Veteran’s Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.