Graduate Student Success & Belonging Director

PageUp People Limited; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 84,000 - 102,000; Full time

Job summary

Lehigh University invites applications for the role of Director of Graduate Student Success and Engagement. This position, located in Bethlehem with partial remote work, shapes the systems, relationships, and culture to help graduate students thrive from onboarding through conferral and beyond.

Reporting to the Deputy Provost for Graduate Education, you will translate university-wide goals into operational reality, lead staff, and design scalable programs that advance inclusive excellence across

Qualifications

• Bachelor's degree required in a related field; Master's preferred.
• Three to five years of progressive experience in higher education administration related to graduate studies or graduate student affairs.
• Track record designing programs that improve graduate student retention, belonging, or professional development.
• Proven ability to mediate complex interpersonal or academic conflicts with professionalism and cultural competency.
• Experience managing staff and operating budgets in higher education.

Responsibilities

• Operationalize Lehigh's strategic goals for graduate student excellence and inclusion across all disciplines.
• Design and scale student success initiatives that address the full arc of the graduate journey.
• Serve as a primary navigator for graduate student crises, connecting students with appropriate institutional support.
• Mediate faculty-student conflicts with discretion, equity, and sound professional judgment.
• Build and sustain partnerships across Academic Affairs, student services, and college-level graduate programs.
• Lead day-to-day office operations including staff supervision and program coordination.
• Develop assessment frameworks to measure the effectiveness of student success programming.
• Advise the Deputy Provost on trends, barriers, and opportunities within graduate education.
• Champion belonging and equity initiatives for graduate students from historically underrepresented groups.
• Represent the graduate student success function in university-wide planning and policy discussions

Skills

Graduate education administration

Staff management

Conflict mediation

Budget management

Retention programs

Diversity & inclusion

Education

Bachelor's degree

Master's degree preferred

Job description

Lehigh University invites applications for the role of Director of Graduate Student Success and Engagement. This position, located in Bethlehem with partial remote work, shapes the systems, relationships, and culture to help graduate students thrive from onboarding through conferral and beyond.

Reporting to the Deputy Provost for Graduate Education, you will translate university-wide goals into operational reality, lead staff, and design scalable programs that advance inclusive excellence across