Graduate Student Services & Success Coordinator

University of North Florida; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

University of North Florida—Graduate School in Jacksonville seeks a Student Success Administrative Coordinator to support operational resources, student-facing services, and workflow management. The role provides functional leadership to Graduate Assistants and partners with university offices to promote efficient, responsive service delivery.

The position analyzes service trends, recommends improvements, and advances graduate student experience through process optimization and collaboration.

Qualifications

• 2+ years customer service or helpdesk experience.
• Strong communication skills, specifically professional or technical writing.
• Proven ability to learn new technology.
• Demonstrated organizational skills.
• Ability to work independently and collaboratively across departments.

Responsibilities

• Lead the coordination and administration of student‑facing service operations, ensuring efficient support delivery.
• Oversee inquiry management via email, phone, ServiceNow, website and other channels.
• Monitor service metrics, workflow activity, response times, and trends; identify issues and improve operations.
• Develop and implement service procedures, protocols, and resources for consistent delivery.
• Coordinate resolution of complex inquiries across multiple university offices.
• Ensure student‑facing information aligns with policies and is accessible.
• Serve as a resource for interpreting procedures and guiding students, applicants, faculty, and staff.

Skills

2+ years customer service or helpdesk

Strong communication skills

Organizational skills

Independent & cross-departmental work

Learn new technology

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office Suite

ServiceNow

Case management tools

Team project management tools

Job description

University of North Florida—Graduate School in Jacksonville seeks a Student Success Administrative Coordinator to support operational resources, student-facing services, and workflow management. The role provides functional leadership to Graduate Assistants and partners with university offices to promote efficient, responsive service delivery.

The position analyzes service trends, recommends improvements, and advances graduate student experience through process optimization and collaboration.