Student Success Operations Coordinator

unf; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

The University of North Florida's Graduate School is seeking a Student Success Administrative Coordinator to support student-facing services, manage workflows, and coordinate operational processes.

This role leads Graduate Assistants, coordinates inquiries across channels, analyzes service metrics, develops procedures, and collaborates with campus partners to improve the student experience. Works independently under general direction to advance service excellence and organizational effectiveness.

Qualifications

• Experience in operations supporting student services
• Ability to manage inquiries across multiple channels
• Familiarity with process improvement and policy alignment

Responsibilities

• Lead coordination and administration of student-facing service operations within The Graduate School.
• Oversee inquiry management through email, phone, ServiceNow, and website submissions.
• Monitor service metrics, response times, and customer trends; identify issues and propose improvements.
• Develop procedures, protocols, and resources to ensure consistent service delivery.
• Coordinate complex inquiries requiring collaboration across university offices.

Skills

Operations management

Service coordination

Team leadership

Tools

ServiceNow

Job description

The University of North Florida's Graduate School is seeking a Student Success Administrative Coordinator to support student-facing services, manage workflows, and coordinate operational processes.

This role leads Graduate Assistants, coordinates inquiries across channels, analyzes service metrics, develops procedures, and collaborates with campus partners to improve the student experience. Works independently under general direction to advance service excellence and organizational effectiveness.