Student Success Operations Lead

The University of North Florida Board of Trustees; United States; On-site; USD 38,000 - 46,000; Full time

Job summary

The University of North Florida Board of Trustees is seeking a Graduate School Administrative Coordinator to optimize student-facing services in The Graduate School. The role emphasizes operational coordination, process improvement, and leadership of Graduate Assistants within a collaborative university environment.

Responsibilities include managing inquiries, developing procedures, and ensuring accurate information aligned with university policies.

Responsibilities

• Lead the coordination and administration of student-facing service operations for The Graduate School, ensuring efficient and consistent delivery of support services.
• Oversee inquiry management processes, including service requests received through email, phone, ServiceNow, website submissions, and other channels.
• Develop and implement service procedures, communication protocols, and resource materials to support consistent service delivery.
• Coordinate resolution of complex inquiries requiring collaboration among multiple university offices.

Job description

The University of North Florida Board of Trustees is seeking a Graduate School Administrative Coordinator to optimize student-facing services in The Graduate School. The role emphasizes operational coordination, process improvement, and leadership of Graduate Assistants within a collaborative university environment.

Responsibilities include managing inquiries, developing procedures, and ensuring accurate information aligned with university policies.