Graduate Customer Success & Onboarding Specialist

Modern AI; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Direct mentorship from senior leaders

Career growth opportunities

Collaborative team culture

Unlimited PTO

Medical/dental/vision coverage

Wellness programs

Job summary

Modern.ai in Miami is seeking a motivated Customer Success Representative, recent graduate, to join our team and gain hands-on experience directly with our CEO and Head of Business Development.

You will lead client onboarding, provide ongoing product support, and drive retention by delivering measurable value through our AI-powered platform. This role offers direct mentorship and a pathway to growth within a fast-scaling company.

Qualifications

• Recent graduate with strong communication and interpersonal skills.
• Ability to explain software concepts clearly and concisely.
• Organized, proactive, and customer-focused.

Responsibilities

• Own the onboarding process for new clients with account setup and training.
• Serve as the primary client contact and provide product support.
• Conduct regular check-ins to ensure client engagement and success.
• Address client needs proactively and deliver solutions to improve retention.
• Create and maintain client resources such as guides and FAQs.
• Track client usage and share insights with leadership.
• Collaborate with Business Development to identify growth opportunities within accounts.

Skills

Communication skills

Customer focus

Proactive

Interpersonal skills

Tech-savvy

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Modern.ai in Miami is seeking a motivated Customer Success Representative, recent graduate, to join our team and gain hands-on experience directly with our CEO and Head of Business Development.

You will lead client onboarding, provide ongoing product support, and drive retention by delivering measurable value through our AI-powered platform. This role offers direct mentorship and a pathway to growth within a fast-scaling company.