Student Success Advisor (POOLED POSTING)

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of North Carolina Wilmington seeks a Student Success Advisor to guide undergraduate students through university and program policies, refer them to campus resources, and support a campus-wide mandatory advising model.

You will communicate via email, videoconference, and phone, collaborating with colleagues to help diverse student populations achieve their academic and career goals in a fast-paced, team-oriented environment.

Qualifications

• Bachelor's degree in education, Counseling, Psychology, Student Affairs, or related field with three years of progressive experience, or a master's degree in education, Counseling, Psychology, or related discipline.
• Experience with software applications and educational technologies, including Microsoft Office Suite and learning management systems.

Responsibilities

• Advise students on university and program policies and refer them to campus resources.
• Maintain campus mandatory advising model with assigned advisees and support graduate students when applicable.
• Communicate via email, videoconference, and phone to support student success.
• Collaborate in a fast-paced, team-oriented environment to promote student growth.

Skills

Advising

Coaching

Communication

Education

Bachelor's degree in education or related field

Master's degree in education or related discipline

Tools

Microsoft Office

Learning Management Systems

Job description

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Hiring Range

Determined based on qualifications and/or experience.

Working Title

Student Success Advisor (POOLED POSTING)

External Link to Posting

https://jobs.uncw.edu/postings/40740

Vacancy Number

E1609

Position Number

443

Location of Workplace

Main UNCW Campus

Home Department

CHHS - Dean's Office - 31500

Division

Academic Affairs - 30 Division

Brief Summary of Work for this Position

Student Success Advisors advise students on university and program policies and refer students to campus and College resources. With a campus mandatory advising model, Student Success Advisors work consistently with their assigned advisees, but also with prospective and continuing undergraduate students. As applicable, Student Success Advisors will support graduate students. In addition to in-person appointments, Student Success Advisors rely on use of email, videoconference, and phone, as forms of communication. Student Success Advisors are self-starters, quick learners and are motivated by working in a collaborative environment.

Minimum Education and Experience Requirements

• A bachelor's degree in education, Counseling, Psychology, Student Affairs, or a closely related field with three years of progressive experience in academic advising, student support services, or a comparable area; or a master's degree in education, Counseling, Psychology, Student Affairs, or a closely related discipline.
• Experience utilizing a range of software applications and educational technologies, including Microsoft Office Suite, learning management systems, and other technology-enhanced delivery platforms.

Preferred Education, Knowledge, Skills & Experience

• Experience in an academic advising setting or within a university environment.
• Preference for work experience related to administering services and programs related to supporting varied student populations.
• Possess a proven track record for effective advising, coaching, and communication skills as part of a team.
• Knowledgeable of best practices and theoretical foundations in the fields of adult learning, student development, counseling, supplemental instruction, advising, and student services.
• Experience with and commitment to working with students from varied backgrounds (e.g. first-year, continuing, and transfer students; pre-professional students; adult learners, military students, on-campus and on-line students, etc.) and knowledge on how to support the learning of the student populations.
• Demonstrated professionalism in effective judgment and professional integrity.
• Demonstrated commitment to and execution of high-level customer service.

Required Certifications or Licensures

N/A

Primary Purpose of Organizational Unit

The Student Success Center in the College of Health and Human Services (CHHS) at the University of North Carolina Wilmington (UNCW) works to develop and provide programs and services for students, staff, and faculty that foster excellence in the student experience at UNCW and position students for success as they continue in their chosen career paths. The center houses caring individuals who are passionate about and dedicated to helping students identify and achieve their educational and career goals.

The Student Success Center works collaboratively with other units across to achieve the following:

• Provide academic advising and success coaching
• Resource development
• Student success programming initiatives
• Support program recruitment and admissions
• Provide major, career, and graduate school guidance
• Support services and programs that foster student and alumni success

The Student Success Center acts as an "accelerator network" for these services and programs across the College and thus should have the ability to be flexible in a changing, fast-paced environment.

College/School Information

The College of Health and Human Services was created in July 2010 to provide UNCW with a new mechanism to link and focus its health-related research, professional continuing education, and health knowledge dissemination and application. In the formative stage of development, the CHHS is currently home to three professional schools: School of Health and Applied Human Sciences, School of Nursing, and School of Social Work. The College seeks to be nationally recognized for its inter-professional and collaborative approach to enhancing the health and quality of life of individuals, families, and communities in southeastern North Carolina and beyond. This is an outstanding opportunity to join a leadership team that values interprofessional collaboration, community engagement and impact, and implementation science. The faculty, staff and students of the CHHS are committed to the pursuit of excellence and seek a leader that can facilitate continued positive momentum that has been developed over a proud history at UNCW.

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Multi-Positions

Months Per Year

12 Months

FTE

1.0 FTE (40 hours per week)

Type of Position

Permanent

Job Posting Date

09/04/2026

Posting Close Date

09/21/2026