Hybrid Admissions & Records Clerk IV

UMass Amherst; Amherst (MA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

UMass Amherst is seeking a Clerk IV in the Graduate Registrar within the Academic Affairs division. The role supports graduate admissions, student records, and degree requirements, serving applicants, students, faculty and staff from Amherst and surrounding areas.

The position requires independent judgment, strong data-entry and customer-service skills, and the ability to balance urgent priorities in a hybrid work environment with in-person engagements.

Qualifications

• High School Diploma or equivalent and two years of related experience; OR an Associate's degree or higher.
• Ability to work with a diverse community of applicants, students, faculty, and staff.
• Strong oral and written communication skills; Exceptional interpersonal skills; ability to handle difficult customers with tact and a high level of professionalism.
• Excellent organizational skills.
• Ability to perform complex data entry with accuracy and attention to detail.
• Ability to work under pressure, maintain accuracy, follow through on detailed tasks, prioritize responsibilities, and meet deadlines in a busy environment while exercising sound judgement.
• Must be able to work both independently and as part of a team.
• Computing proficiency; experience with data entry and administrative software and applications.
• Working knowledge of business English, spelling, punctuation, and math.
• Ability to understand, explain, and apply Federal, State, and University laws, regulations and policies regarding the maintenance of applicant and student records
• Flexibility in approaching tasks; willingness to contribute efforts toward office-wide priorities and projects.

Responsibilities

• Provides customer service via phone, email as well as in-person.
• Answers questions using information from various resources including SPIRE and supporting systems.
• Releases information according to federal and state law and University guidelines.
• Responds to inquiries regarding graduate admissions, records and degree requirements; refers to Bursar's Office, Financial Aid, etc.
• Performs data entry in admissions application system and SPIRE; processes scores, transcripts, and records.
• Maintains student records in the document imaging system and digitizes archives.
• Runs queries on systems; identifies and corrects errors to ensure data integrity.
• Verifies enrollment and graduation status and reports changes to National Student Clearinghouse.
• Prioritizes work and balances office procedures with urgent requests.
• Supervises student workers in digitizing archives and customer service delivery.
• Contributes to commencements and new graduate orientation.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Interpersonal skills

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Associate's degree or higher

Tools

SPIRE

Document imaging system

Job description

UMass Amherst is seeking a Clerk IV in the Graduate Registrar within the Academic Affairs division. The role supports graduate admissions, student records, and degree requirements, serving applicants, students, faculty and staff from Amherst and surrounding areas.

The position requires independent judgment, strong data-entry and customer-service skills, and the ability to balance urgent priorities in a hybrid work environment with in-person engagements.