Graduate Admissions Navigator

University of New England; Portland (ME); Hybrid; USD 46,000 - 53,000; Full time

Job summary

The University of New England in Portland, ME, is seeking a Graduate Admissions Counselor to serve as the primary admissions contact for assigned programs, guiding prospective students from inquiry to matriculation.

You will build program expertise, manage applications, coordinate with faculty, and maintain accurate applicant records while delivering student-centered counseling and timely admissions execution. This role requires travel as needed and strong communication skills.

Qualifications

• Strong written, verbal, advising, relationship-building, and organizational skills.
• Ability to engage prospective students, faculty, staff, and university partners effectively and professionally.
• Strong attention to detail and ability to manage multiple program portfolios, applicant stages, deadlines, and competing priorities.
• Experience with CRM, student information, or comparable record-management systems.
• Sound judgment about when to act independently and when to refer a matter for additional review.
• Valid driver’s license and ability to travel as needed.

Responsibilities

• Provide timely, personalized outreach to inquiries, applicants, admitted students, and deposited students to support application completion, enrollment decisions, and successful matriculation.
• Utilize Slate, Centralized Application Services and other approved university tools, enrollment data, and professional judgment to prioritize outreach, support applicant progression, and identify concerns requiring referral or additional support.
• Manage admissions processes for assigned programs, including application completion and preliminary review, interview coordination, admissions decisions, communications, matriculation activities, and related workflows.
• Coordinate with internal and external partners to facilitate an efficient, student-centered admissions experience.
• Support faculty, admissions committees, and reviewers throughout the evaluation and selection process by providing training, guidance, resources, and administrative support while ensuring compliance with established policies, procedures and timelines.
• Monitor workflow progress and appropriately elevate issues, exceptions, or concerns that may affect applicant outcomes or operational effectiveness to office leadership.
• Maintain accurate and timely admissions records; monitor application activity, workflow status, and enrollment indicators for assigned programs; and share relevant trends, concerns, and updates with office and program leadership.
• Plan, organize, execute, and host program specific virtual and on-campus recruitment events, cross-functional initiatives, team projects, cross-training efforts, and other activities that support departmental goals and student success.
• Other duties as assigned.

Skills

Communication skills

Relationship-building

Organizational skills

Advising

CRM experience

Attention to detail

Travel readiness

Tools

Slate CRM

Student information systems

Job description

The University of New England in Portland, ME, is seeking a Graduate Admissions Counselor to serve as the primary admissions contact for assigned programs, guiding prospective students from inquiry to matriculation.

You will build program expertise, manage applications, coordinate with faculty, and maintain accurate applicant records while delivering student-centered counseling and timely admissions execution. This role requires travel as needed and strong communication skills.