Graduate Admissions Counselor

University of New England; Portland (ME); Hybrid; USD 46,000 - 53,000; Full time

Job summary

The University of New England in Portland, ME, is seeking a Graduate Admissions Counselor to serve as the primary admissions contact for assigned programs, guiding prospective students from inquiry to matriculation.

You will build program expertise, manage applications, coordinate with faculty, and maintain accurate applicant records while delivering student-centered counseling and timely admissions execution. This role requires travel as needed and strong communication skills.

Qualifications

• Strong written, verbal, advising, relationship-building, and organizational skills.
• Ability to engage prospective students, faculty, staff, and university partners effectively and professionally.
• Strong attention to detail and ability to manage multiple program portfolios, applicant stages, deadlines, and competing priorities.
• Experience with CRM, student information, or comparable record-management systems.
• Sound judgment about when to act independently and when to refer a matter for additional review.
• Valid driver’s license and ability to travel as needed.

Responsibilities

• Provide timely, personalized outreach to inquiries, applicants, admitted students, and deposited students to support application completion, enrollment decisions, and successful matriculation.
• Utilize Slate, Centralized Application Services and other approved university tools, enrollment data, and professional judgment to prioritize outreach, support applicant progression, and identify concerns requiring referral or additional support.
• Manage admissions processes for assigned programs, including application completion and preliminary review, interview coordination, admissions decisions, communications, matriculation activities, and related workflows.
• Coordinate with internal and external partners to facilitate an efficient, student-centered admissions experience.
• Support faculty, admissions committees, and reviewers throughout the evaluation and selection process by providing training, guidance, resources, and administrative support while ensuring compliance with established policies, procedures and timelines.
• Monitor workflow progress and appropriately elevate issues, exceptions, or concerns that may affect applicant outcomes or operational effectiveness to office leadership.
• Maintain accurate and timely admissions records; monitor application activity, workflow status, and enrollment indicators for assigned programs; and share relevant trends, concerns, and updates with office and program leadership.
• Plan, organize, execute, and host program specific virtual and on-campus recruitment events, cross-functional initiatives, team projects, cross-training efforts, and other activities that support departmental goals and student success.
• Other duties as assigned.

Skills

Communication skills

Relationship-building

Organizational skills

Advising

CRM experience

Attention to detail

Travel readiness

Tools

Slate CRM

Student information systems

Job description

The Graduate Admissions Counselor serves as the primary day-to-day admissions contact for assigned graduate programs and supports assigned prospective students throughout the admissions process, from initial engagement through matriculation. The Counselor builds program expertise, provides personalized guidance, manages application and admissions activity, supports faculty review, and maintains accurate applicant records. The position combines responsive program partnership with consistent, student-centered counseling and reliable admissions execution.

About The University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits
  • UNE tuition waiver for employees, spouses, and domestic partners
• Serve as the primary admissions liaison for assigned graduate programs, fostering collaborative relationships with program leadership, faculty, and admissions committees while providing guidance, updates, and support related to recruitment and admissions activities.
• Maintain expertise in assigned programs and identify, communicate, and appropriately elevate issues, risks, or opportunities that may impact admissions operations, applicant experience, or enrollment outcomes.

Prospective-Student Recruitment & Counseling

• Provide timely, personalized outreach to inquiries, applicants, admitted students, and deposited students to support application completion, enrollment decisions, and successful matriculation.
• Utilize Slate, Centralized Application Services and other approved university tools, enrollment data, and professional judgment to prioritize outreach, support applicant progression, and identify concerns requiring referral or additional support.

Admissions Operations & Application Management

• Manage admissions processes for assigned programs, including application completion and preliminary review, interview coordination, admissions decisions, communications, matriculation activities, and related workflows, ensuring accuracy, timeliness, and adherence to university policies and procedures.
• Coordinate with internal and external partners to facilitate an efficient, student-centered admissions experience.

Faculty, Committee & Operational Support

• Support faculty, admissions committees, and reviewers throughout the evaluation and selection process by providing training, guidance, resources, and administrative support while ensuring compliance with established policies, procedures and timelines.
• Monitor workflow progress and appropriately elevate issues, exceptions, or concerns that may affect applicant outcomes or operational effectiveness to office leadership.

Data, Events, and Team Contribution

• Maintain accurate and timely admissions records; monitor application activity, workflow status, and enrollment indicators for assigned programs; and share relevant trends, concerns, and updates with office and program leadership.
• Plan, organize, execute, and host program specific virtual and on-campus recruitment events, cross‑functional initiatives, team projects, cross‑training efforts, and other activities that support departmental goals and student success.
• Other duties as assigned.

Qualifications

Required

• Strong written, verbal, advising, relationship‑building, and organizational skills.
• Ability to engage prospective students, faculty, staff, and university partners effectively and professionally.
• Strong attention to detail and ability to manage multiple program portfolios, applicant stages, deadlines, and competing priorities.
• Experience with CRM , student information, or comparable record‑management systems.
• Sound judgment about when to act independently and when to refer a matter for additional review.
• Valid driver’s license and ability to travel as needed.

Physical Requirements

• This position requires the ability to travel by car and air, transport recruitment materials (up to 30 lbs.), and work extended hours during peak recruitment seasons.

Preferred

• One or more years of experience in graduate admissions, higher education enrollment, student services, advising, or a related field.
• Experience with Slate CRM and health‑professions Centralized Application Services.
• Familiarity with health‑professions or professional graduate‑program admissions.
• Experience supporting faculty committees, interviews, application review, yield, or matriculation processes.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $46,000 - $53,000