Associate Director, Graduate Admissions & Strategy

University of New England; Biddeford (ME); Hybrid; USD 70,000 - 74,000; Full time

Benefits offered by this job

Health & dental plans

Vision coverage

Retirement plan match

Paid time off and holidays

Educational benefits: tuition waiver

Job summary

The University of New England, located in Biddeford, ME, is seeking an Associate Director of Graduate Admissions to lead counseling and applicant services from inquiry to matriculation. This role oversees a team of Graduate Admissions Counselors and partners with academic units to deliver consistent, high-quality service across programs.

The Associate Director will oversee admissions processes, ensure data accuracy and compliance, and drive improvements in the applicant experience to support

Qualifications

• Bachelor’s degree with eight+ years in graduate admissions or enrollment management.
• At least two years of direct supervisory experience managing admissions, enrollment, or student services.
• Experience improving applicant service, enrollment conversion, or team performance.
• Experience with health-professions or professional graduate programs.
• Experience with customer relationship management and student information systems; Slate experience strongly preferred.

Responsibilities

• Provide leadership for graduate admissions counseling and applicant services from inquiry handoff through matriculation.
• Supervise Graduate Admissions Counselors and ensure consistent service across assigned programs.
• Coordinate program assignments, caseloads, backup coverage, and cross-training based on program complexity, cycle timing, applicant volume, and staff capacity.
• Set clear expectations for applicant contact, service, pipeline management, advising, program partnership, data accuracy, and progress toward enrollment goals.
• Conduct regular one-on-one meetings, team pipeline reviews, workload discussions, and developmental coaching; provide timely feedback and recognize strong performance.
• Support counselor hiring, onboarding, training, professional development, and continuity planning in partnership with the Director and Vice President.

Skills

Supervisory experience

Graduate admissions

Enrollment management

Customer service improvements

Data analysis

Education

Bachelor’s degree

Tools

Slate

Job description

The University of New England, located in Biddeford, ME, is seeking an Associate Director of Graduate Admissions to lead counseling and applicant services from inquiry to matriculation. This role oversees a team of Graduate Admissions Counselors and partners with academic units to deliver consistent, high-quality service across programs.

The Associate Director will oversee admissions processes, ensure data accuracy and compliance, and drive improvements in the applicant experience to support