Graduate Admissions Assistant (20h/week)

The University of Texas Rio Grande Valley Job Site; Brownsville (TX); On-site; USD 12,000 - 16,000; Part time

Job summary

The University of Texas Rio Grande Valley invites applications for a Graduate Assistant in the Graduate Admissions & Enrollmt office. This half-time position supports admissions, enrollment and retention through inbound/outbound calls and email communications, delivering accurate information about graduate programs and services.

Responsibilities include learning campus systems, handling inquiries, scheduling, and attending required trainings.

Qualifications

• The position supports admissions, enrollment, and retention for graduate students via calls and electronic communications.
• Strong communication and a focus on customer service are required.
• Ability to learn and navigate multiple campus systems and websites.

Responsibilities

• Learn and operate various operational systems.
• Send and respond to emails regarding admissions.
• Make outbound calls for assigned work tasks.
• Answer incoming calls and provide high-quality service.
• Respond to texts and use CRM systems during calls.
• Research and navigate required web pages for information.
• Attend mandatory trainings as scheduled by the supervisor.

Skills

Multi-tasking

Call Center experience

Customer service

Work under pressure

Evening hours availability

Education

Graduate student status

Job description

The University of Texas Rio Grande Valley invites applications for a Graduate Assistant in the Graduate Admissions & Enrollmt office. This half-time position supports admissions, enrollment and retention through inbound/outbound calls and email communications, delivering accurate information about graduate programs and services.

Responsibilities include learning campus systems, handling inquiries, scheduling, and attending required trainings.