GPU HPC NOC Technician II: Data Center Ops

Cirrascale Corporation

Austin (TX)

On-site

USD 55,000 - 90,000

Full time

14 days+

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Job summary

Cirrascale, a provider of high-performance GPU cloud infrastructure, seeks a Network Operations Technician II to join our 24/7 NOC. You will monitor alerts, triage incidents, and coordinate resolutions across global data centers, using Jira for ticketing and collaborating with customers.

The ideal candidate has Linux expertise, networking knowledge, and experience with GPU nodes. You will mentor teammates, help optimize procedures, and ensure SOC 2 compliant operations while delivering strong

Qualifications

2-4 years of experience in HPC, AI infrastructure, cloud systems, or related fields.
Understanding of scripting (Python, Bash) and GPU resource monitoring preferred.
Solid understanding of HPC datacenter networking principles and troubleshooting.
Strong analytical and problem-solving skills; able to work independently and manage multiple tasks.
Excellent communication skills and customer service is a must.
Certifications: Advanced Linux or AI/ML certifications are a plus.
Experience in Datacenter Network Operations and with RMAs/logistics a plus.
Experience with Jira (Atlassian) ticketing system is a plus.

Responsibilities

First-line response to alerts and incidents affecting systems and jobs.
Demonstrate understanding of GPU nodes, deployment, networking, and clustering in a datacenter.
Assist customers with ticket triage and basic troubleshooting using Jira.
Perform high-level monitoring and troubleshooting on all nodes and network equipment.
Remotely troubleshoot servers and GPUs at global datacenters.
Lead major incident response and coordinate resolutions.
Review and optimize NOC procedures and workflows.
Support capacity planning and performance monitoring.
Document system configurations, updates, and inventory; maintain asset records.