Data Center Technician II

Cirrascale Cloud Services; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Cirrascale Cloud Services in Austin, TX is looking for a Level 2 Data Center Technician to serve as the escalation point for Level 1 techs, diagnosing complex hardware issues and assisting with OS and network troubleshooting in a fast-paced environment.

You will install, rack, cable, and troubleshoot servers and storage, support Linux imaging, perform inventory and asset management, and contribute to process improvements while mentoring Level 1 staff.

Qualifications

• 2+ years in data center, server, or IT infrastructure.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding TCP/IP, VLANs, and Ethernet tech.
• Experience working in Linux environments.
• Familiarity with RAID and storage systems, virtualization.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Able to lift and move up to 50 pounds.

Responsibilities

• Install, rack, stack, and cable servers and related infrastructure.
• Troubleshoot hardware components and perform firmware updates.
• Support Linux OS installations, imaging, and basic config.
• Provide on-site remote hands support for engineers and customers.
• Maintain asset records, perform inventories, and manage RMA flow.
• Create and update runbooks and operational procedures.
• Mentor Level 1 Technicians and escalate complex issues.

Skills

Data center hardware

Networking basics

Linux

RAID/storage

Virtualization

Troubleshooting

Communication

Physical lifting

Tools

NetBox

Jira

Asset management systems

VMware

Hyper-V

Job description

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Additional on-call responsibilities may be required based on business needs.

Position Summary

The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

Essential Duties and Responsibilities Hardware Installation and Maintenance

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.

Network and Connectivity Support

• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.

Operating System Support

• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware-related system errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.

Remote Hands Support

• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.

Inventory and Asset Management

• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing activities.
• Ensure equipment is properly labeled, tracked, and documented.

Documentation and Process Improvement

• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Team Support and Escalation

• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Act as an escalation resource for advanced troubleshooting.
• Escalate issues to Engineering or specialized teams when appropriate.

Required Qualifications

• 2+ years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with GPU-based server environments.
• Experience with VMware, Hyper-V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.