NOC Engineer: AI GPU Cloud & HPC Operations

Cirrascale Cloud Services; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Cirrascale Cloud Services, a provider of high-performance cloud infrastructure for AI workloads, seeks a skilled support engineer to triage alerts, troubleshoot GPU nodes, and coordinate incident responses across global data centers. You will engage with customers, document configurations, and help optimize NOC procedures.

We value 2-4 years in HPC/AI infrastructure, scripting ability, and strong communication.

Qualifications

• 2-4 years of experience in HPC, AI infrastructure, cloud systems or related fields.
• Scripting (Python, Bash) and GPU/resource monitoring.
• Solid understanding of HPC datacenter networking and troubleshooting.
• Strong analytical and problem-solving skills; ability to work independently.
• Excellent communication and customer service skills.
• Certifications: Advanced Linux or AI/ML certifications are a plus.
• Experience in Datacenter Network Operations.
• Familiarity with Jira ticketing system; RMAs/logistics is a plus.
• Proficiency with Microsoft 365 tools.

Responsibilities

• Respond to alerts and incidents for HPC infrastructure and GPU nodes.
• Understand deployment, networking, and clustering in datacenters.
• Triage tickets and perform basic troubleshooting via Jira.
• Monitor and troubleshoot nodes and network equipment.
• Remote troubleshooting of servers and GPUs across data centers.
• Lead major incident response and coordination when needed.
• Review and optimize NOC procedures and capacity planning.
• Document configurations, updates, and asset inventory.

Skills

HPC infrastructure

Python/Bash scripting

Datacenter networking

Analytical problem-solving

Customer service

Communication skills

Education

Advanced Linux certification

AI/ML certification

Tools

Jira

Microsoft 365

Job description

Cirrascale Cloud Services, a provider of high-performance cloud infrastructure for AI workloads, seeks a skilled support engineer to triage alerts, troubleshoot GPU nodes, and coordinate incident responses across global data centers. You will engage with customers, document configurations, and help optimize NOC procedures.

We value 2-4 years in HPC/AI infrastructure, scripting ability, and strong communication.