GPS Account Success Lead - Customer Growth

PASSTIME international; Littleton (CO); Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program

PTO: 15 days per year

Job summary

PassTime, headquartered near Denver in Littleton, is a leading GPS solutions provider seeking a Client Success Manager to support our customers.

This role focuses on account management, training, support, and ongoing communication to drive adoption of PassTime Suite products. In-office 8:30-5 with occasional work-from-home approved by leadership.

Ideal candidates have 2-3 years in customer service, strong communication, CRM proficiency, and a proactive, problem-solving mindset.

Qualifications

• Minimum 2-3 years’ experience within customer service positions.
• Experience with CRM systems and data entry.
• Call center experience preferred.
• Strong communication and problem-solving abilities.
• High school diploma or GED required.

Responsibilities

• Manage and support of assigned accounts
• Contact assigned accounts at least once every 30 days (Phone/Email)
• Conduct 10-20 outbound phone calls daily
• Provide training on PassTime Suite and Admin Site
• Establish training contact and schedule for customers
• Record actions as NetSuite Activities

Skills

Customer service

Communication skills

Time management

Relationship building

Project management

Education

High School or GED

Tools

Microsoft Office Suite

CRM systems

Sales automation tools

Job description

PassTime, headquartered near Denver in Littleton, is a leading GPS solutions provider seeking a Client Success Manager to support our customers.

This role focuses on account management, training, support, and ongoing communication to drive adoption of PassTime Suite products. In-office 8:30-5 with occasional work-from-home approved by leadership.

Ideal candidates have 2-3 years in customer service, strong communication, CRM proficiency, and a proactive, problem-solving mindset.