Government IT PC Technician & Network Support

Crossroads Talent Solutions, LLC; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Benefits Offered

401k

Life Insurance plans

Employee Health and Wellness program

Job summary

Crossroads Talent Solutions, LLC seeks a PC Technician to deliver comprehensive IT support to the U.S. Attorney’s Office in Raleigh, NC. You will support desktops, laptops, printers, networks, and basic cybersecurity tasks while ensuring reliable hardware, software, and end-user assistance.

The role requires U.S. citizenship, a high school diploma, and at least 2 years of IT support experience, with strong communication and customer-focused service.

Qualifications

• US Citizenship required.
• Minimum 2 years of IT support experience.
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Experience troubleshooting Windows-based systems.
• Professional, customer-focused support.
• Strong organizational and communication skills.

Responsibilities

• Provide technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, upgrade, and troubleshoot hardware and software systems.
• Support network operations including routers, switches, and servers.
• Perform system maintenance, updates, and patch management.
• Diagnose and resolve recurring technical issues for end users.
• Assist with system administration and network monitoring activities.
• Provide user training and guidance on standard applications and systems.
• Support telecommunications systems, including teleconferencing tools.
• Maintain and manage file systems, directories, and access permissions.
• Assist in cybersecurity efforts, including monitoring compliance with security protocols.
• Support basic web/intranet updates using HTML/XML as needed.
• Track and manage IT equipment and property records.
• Coordinate installation, relocation, and inventory of IT assets.
• Generate reports and assist with data analysis and documentation.

Skills

Desktop support

Networking basics

Windows troubleshooting

Customer service

Documentation

Education

High school diploma

Tools

HTML/XML editing

Asset management systems

Job description

Crossroads Talent Solutions, LLC seeks a PC Technician to deliver comprehensive IT support to the U.S. Attorney’s Office in Raleigh, NC. You will support desktops, laptops, printers, networks, and basic cybersecurity tasks while ensuring reliable hardware, software, and end-user assistance.

The role requires U.S. citizenship, a high school diploma, and at least 2 years of IT support experience, with strong communication and customer-focused service.