Government Customer Success Director: Onboarding & Growth

PassFort; Washington (District of Columbia); On-site; USD 99,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Parental leave

Tuition reimbursement

Job summary

Moody's is seeking a Government-focused Customer Success professional to lead onboarding, enablement, and ongoing engagement with public-sector clients.

You will coordinate with Sales, Product, Implementation, and Data teams to ensure successful adoption, value realization, and risk mitigation, while maintaining strong client relationships and industry knowledge. This role requires travel up to 15% and a passion for responsible AI practices.

Qualifications

• Must have an undergraduate/first-level degree with coursework in business, economics, finance, marketing or related fields.
• Ability to translate client needs into actionable strategies for government accounts.
• Familiarity with analytics, data platforms, or enterprise software solutions.

Responsibilities

• Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.
• Lead onboarding and enablement for government clients and articulate Moody's value propositions and government use cases.
• Identify renewal risk early and coordinate cross-functional support to address gaps in product adoption or value.
• Contribute to scalable client success processes for the Government segment.
• Collaborate to create training resources and monitor customer usage of Moody's product.
• Travel up to 15% as needed.

Skills

Client relationship management

Government sector knowledge

Analytics and data platforms

Communication skills

Stakeholder collaboration

Curiosity about AI

Education

Undergraduate degree in business/economics/finance/marketing

Job description

Moody's is seeking a Government-focused Customer Success professional to lead onboarding, enablement, and ongoing engagement with public-sector clients.

You will coordinate with Sales, Product, Implementation, and Data teams to ensure successful adoption, value realization, and risk mitigation, while maintaining strong client relationships and industry knowledge. This role requires travel up to 15% and a passion for responsible AI practices.