Government Collection Specialist - 07.06.2026 CF

CBE Companies; Cedar Falls (IA); On-site; USD 24,438 - 31,684; Full time

Benefits offered by this job

Tuition reimbursement

Performance-based commission

Paid training

Job summary

CBE Companies, located in Cedar Falls, Iowa, is hiring a Government Collection Specialist. This position requires providing excellent customer service, handling up to 150 calls daily, and working collaboratively to resolve issues. With a competitive pay structure, employees can earn a base wage with uncapped commissions. Ideal candidates will be motivated and possess effective listening skills.

This is a full-time role with comprehensive training and great benefits, including tuition reimbursement.

Qualifications

• Motivated to work in a team-oriented environment.
• Able to handle 100-150 calls per day.
• U.S. Citizenship or 3-year legal residence required.

Responsibilities

• Provide excellent customer service through inbound and outbound calls.
• Work collaboratively with co-workers.
• Resolve consumer account issues effectively.

Skills

Effective listening skills

Solution-driven mindset

Problem solving

Customer service

Education

High school or GED

Job description

Job Description

CBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist for our class starting on Monday, July 6th, 2026.

With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years and we still offer employees:

• Excellent starting wage + performance-based, uncapped commission plan!
• Excellent benefits, including tuition reimbursement and referral bonuses!
• Ongoing training & support!
• Career culture with many opportunities for advancement!
• Employee engagement opportunities including community outreach!

Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success and we’re looking for people who value opportunity, challenge, and FUN!

Description

Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.

Would you describe yourself with any of the following characteristics?

If so, this could be an excellent opportunity for YOU!

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective Communicator

Details

In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
  • Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
• Be a problem-solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Ability to positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE's management team on your personal growth and positively execute on areas of improvement and opportunity
• Ability to work in a positive and collaborative manner with co-workers

For employees who go above and beyond and other expectations:

• Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is around $1250 and on average over 50% of the department earns a commission
• Must hit productivity, schedule adherence, and quality expectations

General Information

Location: Cedar Falls, Iowa

Relocation Expense Covered: No

Employee Type: Full Time

Industry: Call Center

Required Degree: High school or GED

Manage Others: No

Requirements: U.S. Citizenship or 3-year legal residence

Position Quick View

Wage: $17.74 - $23.00 Hourly

Commission: $1250 monthly (on average)

Hours: M-F four shifts a week 8a-430p; One shift from 10:30a-7p

Remote Option: N/A

Training: 3 Weeks Paid

If you have questions about this position, please call HR at 319-833-1099.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.