Golf & Sports Gear Specialist - Customer Experience Leader

Dick's Sporting Goods; Dublin (CA); On-site; USD 26,863 - 39,261; Full time

Job summary

DICK'S Sporting Goods is seeking talented team members to deliver outstanding athlete experiences by understanding shopping needs and providing knowledgeable information about products and assortment. You will onboard and train new and existing teammates, acting as a subject‑matter expert in designated process categories to ensure productivity.

You will uphold merchandising standards, execute floor sets, signage, price changes, and inventory presentation while promoting loyalty programs and

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Deliver an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Assist with onboarding and training of new and existing team members, acting as a subject‑matter expert in designated process categories and ensuring smooth execution and high productivity.
• Demonstrate efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensure products are ready for purchase and athletes are engaged when, where, and how they want.
• Uphold merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, and other standards.
• Promote and drive customer participation in company programs, such as loyalty program participation, warranty sales, and private‑label credit card enrollment.
• Create a store environment where teammates and athletes are always welcome and treated with respect, adhering to policies and procedures related to safety, loss prevention, and standard operating procedures.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

DICK'S Sporting Goods is seeking talented team members to deliver outstanding athlete experiences by understanding shopping needs and providing knowledgeable information about products and assortment. You will onboard and train new and existing teammates, acting as a subject‑matter expert in designated process categories to ensure productivity.

You will uphold merchandising standards, execute floor sets, signage, price changes, and inventory presentation while promoting loyalty programs and