Sports Gear Customer Experience Specialist

Dick's Sporting Goods; Columbus (OH); On-site; USD 19,000 - 29,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates who are passionate about delivering an exceptional shopping experience. You will greet customers, listen to their needs, and help them find the right products with strong product knowledge and friendly service.

Upholding merchandising standards and participating in loyalty programs are core parts of the role. We value teamwork, safety, and an inclusive environment where everyone feels welcome and respected.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. repetitively (up to 25 times per hour).
• Ability to work extended periods of time standing or walking (up to 4 hours).
• Ability to work at heights greater than 4 feet with ladder or elevated device.

Responsibilities

• Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
• Uphold company merchandising and presentation standards by following floor sets, signage, price changes, inventory presentation and replenishment.
• Promote company programs (customer loyalty, warranty sales, private label credit card enrollment).
• Adhere to safety, loss prevention and SOPs; maintain confidentiality of company information.
• Create an inclusive store environment where everyone feels welcome, safe, and respected.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer-focused

Teamwork

Attention to detail

Job description

DICK'S Sporting Goods is seeking store teammates who are passionate about delivering an exceptional shopping experience. You will greet customers, listen to their needs, and help them find the right products with strong product knowledge and friendly service.

Upholding merchandising standards and participating in loyalty programs are core parts of the role. We value teamwork, safety, and an inclusive environment where everyone feels welcome and respected.