Golf Simulator Tech Support Specialist - On-Site Celina

The Indoor Golf Shop; Celina (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holiday pay

In-office team environment

Growth opportunities

Job summary

The Indoor Golf Shop in Celina, TX is seeking a Technical Support Specialist to join our in-office team. You will be the key contact for customers after purchase, helping with product questions, setup, troubleshooting, and general technical support to ensure a positive experience with our golf simulators and related products.

The role requires strong communication, problem-solving, and a genuine interest in golf technology, with opportunities for growth in a collaborative, in-person team

Qualifications

• Must be able to work on-site in Celina, TX.
• Strong written and verbal communication skills.
• Customer-focused and professional attitude.
• Comfortable working with computers, email, chat, and web-based systems.
• Strong problem-solving skills.
• Ability to learn technical products quickly.
• Interest in golf, sports technology, electronics, or AV equipment.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Assist customers with installation, setup, and basic troubleshooting.
• Help identify and resolve technical issues with golf simulator equipment and related products.
• Provide clear, professional, and friendly customer service.
• Escalate more complex technical issues when needed.
• Build positive relationships with customers and document interactions.

Skills

Customer service

Technical support

Problem solving

Golf technology

Learning quickly

Tools

CRM systems

Ticketing systems

Job description

The Indoor Golf Shop in Celina, TX is seeking a Technical Support Specialist to join our in-office team. You will be the key contact for customers after purchase, helping with product questions, setup, troubleshooting, and general technical support to ensure a positive experience with our golf simulators and related products.

The role requires strong communication, problem-solving, and a genuine interest in golf technology, with opportunities for growth in a collaborative, in-person team