Technical Support Specialist II: Incident Resolution

Topgolf; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free Play

½ Price Food

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Mental Well-being Platform

Job summary

Topgolf in Dallas is looking for a Technology Specialist II to manage technical support for complex issues. This role involves responding to escalated requests, documenting solutions, and training junior team members.

Ideal candidates will have a high school diploma and 3+ years in technical support, with a strong grasp of Microsoft Office 365 and networking. Topgolf offers benefits including health insurance and employee discounts.

Qualifications

• 3+ years of experience in Technical Support or equivalent environment.
• Ability to work varying schedules as needed.
• Previous IT field experience preferred.

Responsibilities

• Respond to and resolve technical support requests.
• Document solutions for common technical support issues.
• Train junior associates on technical support requests.
• Research to prevent recurring technical issues.

Skills

Technical Support

Microsoft Office 365

Computer Networking (TCP/IP)

Communication of Technical Information

Education

High School Diploma or equivalent

Tools

Toast Point of Sale System

TipHaus

HotSchedules

Workday

Job description

Topgolf in Dallas is looking for a Technology Specialist II to manage technical support for complex issues. This role involves responding to escalated requests, documenting solutions, and training junior team members.

Ideal candidates will have a high school diploma and 3+ years in technical support, with a strong grasp of Microsoft Office 365 and networking. Topgolf offers benefits including health insurance and employee discounts.