Technical Support Specialist – Golf Simulator

The Indoor Golf Shop; Celina (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holiday pay

In-office team environment

Growth opportunities

Job summary

The Indoor Golf Shop in Celina, TX is seeking a Technical Support Specialist to join our in-office team. You will be the key contact for customers after purchase, helping with product questions, setup, troubleshooting, and general technical support to ensure a positive experience with our golf simulators and related products.

The role requires strong communication, problem-solving, and a genuine interest in golf technology, with opportunities for growth in a collaborative, in-person team

Qualifications

• Must be able to work on-site in Celina, TX.
• Strong written and verbal communication skills.
• Customer-focused and professional attitude.
• Comfortable working with computers, email, chat, and web-based systems.
• Strong problem-solving skills.
• Ability to learn technical products quickly.
• Interest in golf, sports technology, electronics, or AV equipment.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Assist customers with installation, setup, and basic troubleshooting.
• Help identify and resolve technical issues with golf simulator equipment and related products.
• Provide clear, professional, and friendly customer service.
• Escalate more complex technical issues when needed.
• Build positive relationships with customers and document interactions.

Skills

Customer service

Technical support

Problem solving

Golf technology

Learning quickly

Tools

CRM systems

Ticketing systems

Job description

Position:Technical Support Specialist – Golf Simulator

Location: Celina, TX

Job Id:254

# of Openings:1

Technical Support Specialist – Golf Simulator

The Indoor Golf Shop | Celina, TX | Full-Time, On-Site

About Us

The Indoor Golf Shop is a fast-growing leader in golf simulators, launch monitors, and premium golf accessories. We operate multiple brands, including InHome Golf and SIGPRO, and serve customers nationwide through e-commerce, wholesale, and custom installations.

Our mission is simple: help golfers bring the game home.

The Role

We are looking for a Technical Support Specialist to join our in-office team in Celina, TX.

You will be a key point of contact for customers after their purchase, helping them with product questions, setup, troubleshooting, and general technical support. You’ll work closely with customers to understand their issues, provide solutions, and ensure they have a positive experience with our products.

This position is a great fit for someone who:

• Enjoys helping and working with customers
• Has an interest in golf, technology, or AV equipment
• Learns new products and technology quickly
• Is looking for a stable, long-term position with opportunities to grow

What You’ll Do

Customer & Technical Support

• Handle inbound customer calls, emails, and chat inquiries.
• Assist customers with product questions, installation, setup, and basic troubleshooting.
• Help identify and resolve technical issues with golf simulator equipment and related products.
• Provide clear, professional, and friendly customer service.
• Escalate more complex technical issues when needed.

Product Knowledge

• Develop a strong understanding of our golf simulator products, launch monitors, accessories, and related technology.
• Stay current on product features, updates, and common troubleshooting issues.
• Educate customers on product features and best practices.
• Identify recurring customer issues and communicate opportunities for improvement.

Customer Experience

• Build positive relationships with customers.
• Document customer interactions and support cases accurately.
• Follow up when necessary to ensure issues are resolved.
• Help maintain a high level of customer satisfaction.

What We’re Looking For

Required

• Must be able to work on-site in Celina, TX.
• Strong written and verbal communication skills.
• Customer-focused and professional attitude.
• Comfortable working with computers, email, chat, and web-based systems.
• Strong problem-solving skills.
• Ability to learn technical products and systems quickly.
• Interest in golf, sports technology, electronics, or AV equipment.

Preferred

• 2 + years of experience in customer support, technical support, sales, or a similar role.
• Experience working with CRM or ticketing systems.
• Experience troubleshooting computers, electronics, networking, or AV equipment.
• Golf industry or golf simulator experience.

You do not need to be a professional golfer. We are looking for someone who is interested in golf technology and willing to learn.

What We Offer

• $40,000–$50,000 annual salary
• 401(k) with company match
• Paid time off and holiday pay
• Opportunities for professional growth and advancementCollaborative, in-office team environment
• Opportunity to work with leading golf simulator technology and products

Location: Celina, TX
Schedule: Monday–Friday
Employment Type: Full-Time, Salaried
Salary: $40,000–$50,000 per year

The Indoor Golf Shop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.