Golf Shop & Guest Experience Associate

popstroke-job-board-1924; Cedar Park (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

PopStroke is hiring a guest service associate at our Cedar Park location. Welcome guests, explain the venue, check them in, and help them get set up to play and enjoy the experience.

You will handle beverages and retail purchases, maintain the golf shop, and assist with cash handling and POS transactions in a fast-paced environment. Weekend and holiday availability is required. This role is non-exempt and pays hourly plus tips.

Qualifications

• Previous guest service, retail, or hospitality experience in a high-volume environment preferred.
• Must be available to work weekends and holidays.
• Prior POS system experience preferred.
• Must have excellent communication and guest service skills.
• Must have strong teamwork skills.

Responsibilities

• Welcome our guests on arrival and acquaint them with property.
• Explain venue, check guests in, equip guests with tools to play, and answer questions.
• Serve alcoholic and non-alcoholic beverages, beer, wine and ice cream at the golf counter. Assist guests with retail purchases.
• Maintain the golf shop fully stocked.
• Remove trash, maintain organization of the golf shop and the golf courses.
• Ensure cleanliness of all golf courses, and golf shop areas, including restrooms. Restock golf shop stations and restrooms.
• Answer phone calls and inquiries regarding the venue, pricing, membership and other golf-related information in a professional and courteous manner.
• Handle cash and credit transactions accurately, balancing cash drawers, accurately using POS system, and maintaining security protocols.
• Collaborate with other team members to ensure a memorable experience for all guests.
• Assist guests with play, course rules and PopStroke app.
• Work in both an indoor and outdoor environment.
• Other duties as assigned.

Skills

Guest service

POS experience

Teamwork

Communication

Job description

PopStroke is hiring a guest service associate at our Cedar Park location. Welcome guests, explain the venue, check them in, and help them get set up to play and enjoy the experience.

You will handle beverages and retail purchases, maintain the golf shop, and assist with cash handling and POS transactions in a fast-paced environment. Weekend and holiday availability is required. This role is non-exempt and pays hourly plus tips.