Golf Retail Front‑End & Customer Experience Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Downers Grove (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

PGA TOUR Superstore in Downers Grove, IL is seeking a Customer Service Associate to engage customers at the Cashier Area and Club Desk, ensuring an exceptional checkout experience. You will handle returns, exchanges, gift cards, and promotions with accuracy while assisting customers and maintaining front-end standards.

The role emphasizes world-class service, product knowledge, and a friendly, helpful attitude to drive sales and build lasting customer relationships.

Qualifications

• Strong listening and interpersonal skills with clear verbal and written communication.
• Basic computer skills with working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Engage with customers in the Front-End areas and provide world-class service.
• Process returns, exchanges, gift cards, and promotions, ensuring accuracy and security of transactions.
• Maintain a clean, organized front-end area and ensure all equipment and supplies are operational.
• Answer product questions, provide store information, and guide customers to appropriate areas or team members.
• Keep up-to-date on promotions and merchandising efforts to enhance the customer experience.

Skills

Communication

Organization

Accountability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Downers Grove, IL is seeking a Customer Service Associate to engage customers at the Cashier Area and Club Desk, ensuring an exceptional checkout experience. You will handle returns, exchanges, gift cards, and promotions with accuracy while assisting customers and maintaining front-end standards.

The role emphasizes world-class service, product knowledge, and a friendly, helpful attitude to drive sales and build lasting customer relationships.