Front-End Guest Experience Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Schaumburg (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

PGA TOUR Superstore in Schaumburg, IL is seeking a Customer Service Associate to engage customers at the cashier and club desk, delivering world-class service throughout checkout.

You will handle returns, exchanges, gift cards, promotions, and loyalty rewards, maintain a clean front-end, process payments securely, and stay informed on current promotions to help drive sales and build lasting customer relationships.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer skills with MS Office.
• Ability to handle cash and POS transactions.
• Retail or customer service experience preferred.

Responsibilities

• Engage with customers in cashier and club desk areas to deliver world-class service.
• Process returns, exchanges, gift cards, and promotions accurately.
• Assist with payments and ensure transactions follow SOP.
• Maintain front-end area cleanliness and merchandise presentation.
• Stay updated on promotions and loyalty programs to drive sales.

Skills

Communication

Customer service

Organization

Computer literacy

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore in Schaumburg, IL is seeking a Customer Service Associate to engage customers at the cashier and club desk, delivering world-class service throughout checkout.

You will handle returns, exchanges, gift cards, promotions, and loyalty rewards, maintain a clean front-end, process payments securely, and stay informed on current promotions to help drive sales and build lasting customer relationships.