Golf Performance GM: Lead Revenue & Guest Experience

Five Iron Golf; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k)

Meals while working are included for -

Job summary

Five Iron Golf in Indianapolis seeks a General Manager of Performance to lead golf operations, grow revenue through memberships, lessons, and leagues, and deliver guest-first service.

You will hire and train staff, manage P&L, coordinate with instruction and coaches, and ensure top-notch simulators and dining experiences. This role blends hospitality leadership with golf technology to drive member engagement and profitability.

Qualifications

• Passion for the game of golf.
• 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred.
• Strong leadership ability and willingness to lead by example.
• Exemplary communication, time management and organization skills.
• Social and interpersonal skills required to cultivate meaningful relationships with our Guests.
• Familiarity with swing analysis technology and launch monitor technology.
• Upbeat energy and a positive attitude.
• Ability to cultivate resolutions quickly and manage customer expectations.
• Ability to work in a fast paced environment.
• Availability to be present in the space at high value times.
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs.

Responsibilities

• Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of Performance
• Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets
• Liaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goals
• Set and manage above-and-beyond service standards for all golf staff
• Actively evaluate golf staff performance to ensure day-to-day business needs are met
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained
• Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up-to-date
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.
• Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager, Social and other corporate representatives
• Provide excellent account services throughout the membership process from onboarding to termination
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Skills

Golf operations

Leadership

Guest service

Communication

Swing analysis tech

Launch monitor technology

Staff training

P&L management

Tools

Golf simulators

Launch monitors

Job description

Five Iron Golf in Indianapolis seeks a General Manager of Performance to lead golf operations, grow revenue through memberships, lessons, and leagues, and deliver guest-first service.

You will hire and train staff, manage P&L, coordinate with instruction and coaches, and ensure top-notch simulators and dining experiences. This role blends hospitality leadership with golf technology to drive member engagement and profitability.