Golf Experience Leader: Growth, Membership & Performance

Five Iron Golf NYC LLC; City of Rochester (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Disability Insurance

401(k)

Meals while working

Job summary

Five Iron Golf NYC LLC in Rochester, NY area seeks a General Manager of Performance to lead golf operations, staff development, and guest experience. You will oversee P&L, drive revenue through memberships, lessons, and leagues, and ensure top-tier simulator and service standards across the venue.

Strong leadership, hospitality background, and knowledge of swing analysis tech are essential. You will partner with national golf leadership to deliver exceptional guest journeys and build community

Qualifications

• 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred.
• Strong leadership ability and willingness to lead by example.
• Exemplary communication, time management and organization skills.
• Social and interpersonal skills required to cultivate meaningful relationships with our Guests.
• Familiarity with swing analysis technology and launch monitor technology.

Responsibilities

• Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of Performance.
• Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets.
• Liaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goals.
• Set and manage above-and-beyond service standards for all golf staff.
• Actively evaluate golf staff performance to ensure day-to-day business needs are met.
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.

Skills

Leadership

Communication

Guest relations

Swing analysis tech

Launch monitor tech

Hospitality management

Team management

Time management

Tools

Swing analysis technology

Launch monitor technology

Job description

Five Iron Golf NYC LLC in Rochester, NY area seeks a General Manager of Performance to lead golf operations, staff development, and guest experience. You will oversee P&L, drive revenue through memberships, lessons, and leagues, and ensure top-tier simulator and service standards across the venue.

Strong leadership, hospitality background, and knowledge of swing analysis tech are essential. You will partner with national golf leadership to deliver exceptional guest journeys and build community