Golf Customer Support Specialist

Rippling, Inc.; Pueblo (CO); On-site; USD 35,000 - 52,000; Full time

Job summary

Auxillium is seeking a dedicated Consumer Support Representative for our golf-focused client. You will handle a high volume of calls from Golf Accounts and Consumers, respond to product questions, and process return authorizations for warranty and non-warranty issues.

You will build relationships, explain features, troubleshoot installation issues, and stay current with industry trends while working on-site in Pueblo, CO. A strong golf background and customer-service mindset are essential.

Qualifications

• Minimum of two years of golf experience required.
• Customer service experience in golf industry preferred.
• Technical proficiency with computers/mobile devices and software.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle a high volume of incoming calls from Golf Accounts and Consumers.
• Respond to product-related questions and set up return authorizations for warranty and non-warranty issues.
• Build and foster relationships with accounts and consumers, exceeding expectations on every call.
• Troubleshoot product installation and provide assistance over phone or email; stay updated on industry trends.

Skills

Golf experience

Customer service

Technical proficiency

Effective communication

Tools

Zendesk

Salesforce

Outlook

Job description

Auxillium is seeking a dedicated Consumer Support Representative for our golf-focused client. You will handle a high volume of calls from Golf Accounts and Consumers, respond to product questions, and process return authorizations for warranty and non-warranty issues.

You will build relationships, explain features, troubleshoot installation issues, and stay current with industry trends while working on-site in Pueblo, CO. A strong golf background and customer-service mindset are essential.