Golf E‑Commerce Customer Care Specialist (Hybrid)

Callaway; Austin (TX); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Callaway Golf Company is seeking a Customer Service Representative to manage inbound calls across CallawayGolf.com and related channels, providing product knowledge and timely support to consumers. The role supports hybrid scheduling, including evenings and weekends, and collaborates with cross-functional teams to ensure accurate order processing, inventory updates and exceptional customer experience.

Strong communication and golf industry knowledge will help drive satisfaction and loyalty

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 2 years of Sales/Customer Service call center experience.
• Extensive knowledge of the Golf Industry.
• Call Center/telemarketing background advantageous.

Responsibilities

• Answer incoming queue Customer Service calls.
• Provide exceptional consumer assistance through product knowledge and technical insight.
• Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.
• Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.
• Demonstrate integrity, customer experience, leadership, and strategic agility in daily work.

Skills

Communication skills

Digital navigation

Analytical skills

Team collaboration

Golf industry knowledge

Education

Bachelor’s degree or equivalent

Job description

Callaway Golf Company is seeking a Customer Service Representative to manage inbound calls across CallawayGolf.com and related channels, providing product knowledge and timely support to consumers. The role supports hybrid scheduling, including evenings and weekends, and collaborates with cross-functional teams to ensure accurate order processing, inventory updates and exceptional customer experience.

Strong communication and golf industry knowledge will help drive satisfaction and loyalty