Golf Course General Manager

Colorado 911 Resource Center, Inc.; Sheridan, Northern (CO, KY); Hybrid; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Retirement Plans

Paid Time Off

12 Paid Holidays

Job summary

City of Englewood seeks a senior leader to oversee golf operations, events and facilities at Broken Tee Golf Course. You will manage budgets, staff performance, and vendor relations to deliver exceptional guest experiences.

The role requires experience in golf course leadership and strong financial, operational and marketing coordination skills to support city priorities.

Qualifications

• Bachelor’s degree as listed; equivalent combinations may be substituted.
• 3 years’ experience in golf course leadership with at least 2 years of customer service supervisory experience.
• CPR/AED certification and valid Colorado driver’s license with clear MVR.

Responsibilities

• Manage golf course activities, grounds, services, programs and events at Broken Tee Golf Course.
• Develop fee structures and monitor budget areas; ensure compliance with city policies.
• Hire, train, schedule, motivate and evaluate supervisor staff; plan staffing for guest experiences.
• Oversee facility repairs, maintenance, custodial, landscaping and vendor coordination.
• Coordinate procurement and maintenance of golf equipment, furniture and fixtures.
• Lead collaboration with marketing to drive engagement and participation.

Skills

Supervisory techniques

Financial management

Budgeting

Communication

Project management

Analytical

Education

Bachelor’s degree in Recreation Administration, Public Administration, Sports Management, Marketing, Golf Administration, or related field

Tools

Recreation software

Microsoft Office

Budgeting software

Job description

Overseesallgolfactivitiesandfacilitiestoensurean outstandingcustomer experience that supports the department’s strategic priorities.Provides day-to-day leadership and delivers high-qualitygolfactivities,services,programsand events within budget parameters.Directs long-range planning. Develops policies and proceduresregardingtournaments, operations, and customer service. Manages capital projects including developing plans and bid specifications, selecting contractors, and contract administration.

REPORTING RELATIONSHIPS

Reports to: DeputyDirector, Parks, Recreation, Library, and Golf

Direct Reports: GolfSupervisor,Golf Superintendent, Golf Coordinator,seasonal and part-timestaff

ESSENTIAL DUTIES & RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive.They may bemodifiedwith additions, deletions, orchangesas necessary.

• Manages,develops, coordinates,and evaluatesgolfcourseactivities,golf course grounds,services,programsand eventsatBroken Tee Golf Course.
• Responsible fordevelopingfee structures and budget. Monitors assigned budgetareas.
• Ensuresstaff compliance with allCity-widepolicies and procedures, includingfinancialbestpractices.
• Selects,hires,trains,schedules,motivatesandevaluatessupervisorstaff.Develops facility and program staffing plans to ensureconsistentpositive guest experiences.
• Oversees all facility repair and maintenance issues at theBroken Tee,including:coordinatingcustodial operations, landscaping, parking lots, repair and maintenance of facilities and building systems withappropriate citydepartments and outside vendors.
• Follows procurement policies and procedures and monitors expenditures within budget parameters.
• Responsible forfacility security systems, including but not limited to secure access and egress, emergency systems, safety lighting, and security cameras.Ensures facility safety for guests and staff.Coordinates all property and liability incidents and insurance claims with Risk Management.
• Stays informed ofcommunity and market trends ingolf.Works collaboratively with marketing team to drive customer engagementand awarenesstoincrease facility and program participation.Develops,implementsand evaluates marketing plans and strategies.
• Provides input as a member of theParks, Recreation, Library, and Golfleadership team in facility planning, budgeting and capital projects.Acts as the division’s liaison to the city’s project management team.
• Coordinatespurchase, installation, and maintenance of allgolf equipment.Oversees purchase, installation and maintenance of all furniture and fixtures for both public and staff use at each facility.
• Overseesfacility signage, display areas, paint, fixtures,flooringand lighting to ensure consistency with departmental and city brand standards.
• Recommends and administers policies and procedures.Creates andmaintainssafety and security procedures for facilitiesand guests.Develops and oversees staff emergency response training and procedures.
• Cultivates, fosters, andmaintainseffective working relationships withelected officials,boards and commissions,volunteers,schools, and community organizations to helpidentifyand assess community needs.Responds promptlyand positivelyto customer concerns,complaintsand suggestions.Acts as staff liaison to committees and boards.

Other Duties & Responsibilities:

• Participates in city-wide or cross-departmental teams,special events,taskforces, or committees.
• Performs other duties as assigned andrequired.

EDUCATION

• Bachelor’sDegree in Recreation Administration, Public Administration,Sports Management, Marketing,GolfAdministration,or related field

An equivalent combination of education, training and relevant job experience may be substituted.

RELATED WORK EXPERIENCE

• Work Experience:3years’ experienceingolf courseleadershipwith at least 2 years ofcustomer servicesupervisory experience.

An equivalent combination of education, training and relevant job experience may be substituted.

LICENSES, REGISTRATIONS, or CERTIFICATIONS

• Certifications and/orLicensures: CPR/AED
• Required Driver’s License:Valid Colorado driver’s license and a clear or acceptableMVR

KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of:

• General recreation programs
• Supervisory techniques
• Financial managementand budgeting
• Community resources

Skills and Abilities

• ComputerSkills-Strong skills needed toutilizerecreation software program, Microsoft Office Suite or similar office software,and all applicable city software programs, budgeting software, includingbut not limited to time keeping,budgetingandpurchasingsystems.
• Communication-Strong customer services skillsrequiredto interact with the public, handlingproblemsand complaints.Strong communicationskillsneededto coordinate and direct the activities of personnel.
• Analytical-Strong skills needed to evaluate the functioning of the facility and programs.
• Mechanical-Coordinate work with skilled workers and vendors. Operate a variety of recreational equipment from integrated fitness technology to sound systems.Basic skills needed to make simple repairs and complete set-up for programs and events.
• Project Management-Strong skills needed to develop long-range plans and coordinate programs.
• General Management–Strongskills needed for budget management, recommending and implementing policies and procedures.Supervision of multiple staff.
• Mathematical- Strong skills needed to develop, manage, and supervise multiple budgets.

PHYSICAL EXERTION

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

WORKING CONDITIONS

Encounters with hazardous conditions (including electrical currents, heavy equipment, fumes, bodily fluids, extreme temperatures, threatening behaviors, inadequate lighting, restricted movement, or intense noise) is:

Limited (less than 1% of Time)

Seldom (10%-25% of Time)

Frequent (greater than 50% of Time)

Infrequent (1-10% of Time)

Moderate (26%-50% of Time)

SALARY RANGE

$96,624 - $144,936/Annual Pay Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical, Dental, and Vision Plans
• Retirement Plans
• Paid Time Off
• 12 Paid Holidays

More information about our benefits can be found here

APPLICATION DEADLINE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.