Golf Club Operations Manager

American Golf Corporation; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

American Golf Corporation seeks an Assistant General Manager to support daily course operations, drive member engagement, and oversee service quality. You will lead a team, help set goals, manage budgets, and ensure profitable operations across reservations, tee sheets, and guest services.

The role requires strong leadership, prior golf-industry management experience, and familiarity with POS, CRM tools, and timekeeping systems.

Qualifications

• 5 years management experience, preferably in the golf industry.
• Proficient in computer software including Microsoft Word, Excel, PowerPoint, CRM (General Tag), Point of Sale, MS Teams, Zoom, Workplace, etc.
• Familiarity with managing a timekeeping system, preferably KRONOS
• Familiarity with social media platforms such as LinkedIn, Facebook, Instagram, Twitter, TikTok, etc.
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• PGA or LPGA certification preferred
• 4-year college degree or equivalent experience required

Responsibilities

• Assist General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager
• Maintain and expand membership and/or customer base by assisting in the prompt handling member and guest concerns and issues
• Foster open communication with members and guests by remaining highly visible.
• Generate revenue by overseeing the reservation system and procedures; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; and expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
• Use Point of Sale (POS) system for processing purchases and credit card transactions
• Answer the telephone, and manage the reservation system
• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
• Assist in budget and expense management by utilizing labor scheduling tools to follow demand patterns; review Account Payables, Account Receivables, and general ledger and making daily, weekly, or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage
• Assist in managing staff by conducting staff meetings; act as a role model for all teammates by demonstrating behavior and work ethic expected; and ensure standards by implementing all human resource policies and procedures
• Manage facilities by working closely with Superintendent, Food & Beverage Director, and all other department heads
• Follow safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns
• Implement and support all American Golf initiatives and programs as requested by management
• Other duties may be assigned by management

Skills

Leadership

Team building

Time management

Decision making

Communication

Education

4-year college degree or equivalent experience

PGA or LPGA certification preferred

Tools

Microsoft Word

Excel

PowerPoint

CRM (General Tag)

POS

MS Teams

Zoom

Workplace

KRONOS

Job description

American Golf Corporation seeks an Assistant General Manager to support daily course operations, drive member engagement, and oversee service quality. You will lead a team, help set goals, manage budgets, and ensure profitable operations across reservations, tee sheets, and guest services.

The role requires strong leadership, prior golf-industry management experience, and familiarity with POS, CRM tools, and timekeeping systems.